Reviews

GABRIEL GINER MUÑOZ left a review on 09/07/2021

Gran decisión

Íbamos en régimen de todo incluido. Y fue una gran decisión. Muy cómodos y muy satisfechos en el hotel. No conocía vuestra compañía,pero para futuros viajes os tendremos muy en cuenta. Como ahora con el tema del virus y las fechas,no había mucha gente hospedada....pero nosotros estuvimos de lujo!!! Muchas gracias.

Hotel Santa Monica responded to this review. View the response.

Estimado Gabriel: Nos complace recibir una reseña tan positiva y saber que disfrutó de su estancia plenamente. Estaremos encantados de recibirles de vuelta en cualquiera de nuestros hoteles. Un saludo cordial

ISABEL ALABARCE LEDESMA left a review on 15/10/2019

Medplaya Santa Mónica

Habitaciones muy cómodas. La comida bastante buena pero poca variedad.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Alabarce, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella y por compartir su opinión con nosotros. Es un placer saber que disfrutaron de una agradable estancia y nos satisface leer que las habitaciones ofrecieron el confort deseado. Nos alegra que la comida fuera de su agrado y lamentamos si la variedad del buffet no cumplió plenamente con sus expectativas. Por supuesto tomamos nota de ello para revisar este aspecto y tomar las medidas oportunas. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

JANE BIRCHALL left a review on 27/09/2019

Holiday

I have stayed at the santa Monica for number of years and will continue to do so as I am extremely satisfied with what I get for my money but I do think Laura could do with some good help for her entertainment team

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Birchall, Thank you for your confidence in MedPlaya Santa Monica and for sharing your views with us. We are very pleased to hear that you enjoyed your stay with us and there is nothing more rewarding than hearing that you will visit us again. We sincerely appreciate your feedback as it helps us to improve our services and of course we will forward your remark to the entertainment department. Thank you again for your confidence and we look forward to welcoming you again in the near future. Best regards, Laura S. Loyalty & Community Manager

Malcolm Gunn left a review on 26/09/2019

same good

as usual good holiday.shame the animation team reduced to 2 did there best.

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Gunn, Thank you for your confidence in MedPlaya Santa Monica and for taking the time to share your views with us. We are very pleased to hear that you enjoyed your holiday with us and we look forward to welcoming you again on your next visit to Calella. Best regards, Laura S. Loyalty & Community Manager

Pilar Vera Bravo left a review on 11/09/2019

Sept-19

Lo mejor, el trato del personal del restaurante. Lo peor, la limpieza en baños comunes y en la habitación. La ubicación del hotel perfecta.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Vera, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella. Nos place saber que nuestra ubicación fue de su agrado y agradecemos enormemente su mención al personal del restaurante. Sentimos leer su descontento en relación a la limpieza y nos hubiera gustado conocerlo durante su estancia para poder mejorar este aspecto y ofrecerle una mayor satisfacción. Por supuesto transmitimos su comentario al departamento correspondiente para revisar y mejorar el servicio. Gracias por su confianza y deseamos poder atenderle de nuevo en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura S. Loyalty & Community Manager

JORGE ISASI SANCHEZ left a review on 07/09/2019

Camas

El único fallo que vi las camas separadas

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Isasi, Muchas gracias por elegir MedPlaya Santa Monica y por dedicar unos minutos en compartir su experiencia con nosotros. Nos complace recibir su valoración y comprobar que disfrutaron de una estancia satisfactoria. Lamentamos no haber cumplido con sus expectativas en relación a las camas, y nos gustaría informar que no disponemos de camas de matrimonio. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

Arantza left a review on 02/09/2019

Estancia agradable

Estuvimos una semaa muy a gusto. La gente del hotel camareros y camareras sobretodo muy amables y cercanos. Cerca de la playa y la piscina bien.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Arantza, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella y por compartir su experiencia con nosotros. Es un enorme placer saber que disfrutaron de una agradable estancia y agradecemos especialmente su mención al personal y por supuesto transmitiremos sus amables palabras a todo el equipo. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

Xabier Raposo Arriola left a review on 01/09/2019

Personal excelente, limpieza muy mejorable

Vacaciones ideales en Calella cerca de la playa. Atención del personal comedor excelente. La limpieza de la habitación escasa, mejorable.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Raposo, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella y por compartir su experiencia con nosotros. Nos satisface saber que han disfrutado de una agradable estancia y agradecemos especialmente su mención al personal y transmitiremos sus amables palabras al equipo del comedor. Lamentamos que la limpieza no haya cumplido con sus expectativas y nos hubiera gustado conocerlo durante su estancia para poder mejorar este aspecto y hacer su estancia más satisfactoria. Gracias por su confianza y deseamos poder darle nuevamente la bienvenida en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

Cecilia Reynoso Cammisa left a review on 28/08/2019

Hotel sencillo

Quiero agradecer a Laura, la guest relations por su atención, ha sido muy amable y simpática. La animación es muy escasa, las chicas que la hacen muy bien pero muy pocas actividades hay para los niños Personal de restauración algunos poco agradables, sobre todo el señor que controla el acceso al rte.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Reynoso, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella y por compartir su experiencia con nosotros. Agradecemos sus amables palabras y lamentamos saber que no hemos podido cumplir sus expectativas en ciertos aspectos. Apreciamos sus aportaciones ya que son esenciales para poder continuar con nuestro compromiso de mejora constante de nuestros servicios y serán transmitidas a los departamentos correspondientes. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

MONICA BERGUA CORTADA left a review on 24/08/2019

Family holidays + child 3 years

We have spent our holidays in ‘Santa Monica’ with total comfort: big room with baby crib + double bed. Nice breakfast were you can find eggs, bacon, champignons, cereals, pastry, charcuterie etc. Well assorted free buffet at lunch and dinner time. Animation team all the day. Nice beach and charmfull village

Hotel Santa Monica responded to this review. View the response.

Thank you for choosing the Hotel Santa Monica for your recent holiday in Calella. Its great to read that you and your family enjoyed your stay and we very much hope we will see you again on future occasions Kind regardsSueLoyalty & Community Management Team, MedPlaya Hotels

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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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