Reviews

MONICA BERGUA CORTADA left a review on 24/08/2019

Family holidays + child 3 years

We have spent our holidays in ‘Santa Monica’ with total comfort: big room with baby crib + double bed. Nice breakfast were you can find eggs, bacon, champignons, cereals, pastry, charcuterie etc. Well assorted free buffet at lunch and dinner time. Animation team all the day. Nice beach and charmfull village

Hotel Santa Monica responded to this review. View the response.

Thank you for choosing the Hotel Santa Monica for your recent holiday in Calella. Its great to read that you and your family enjoyed your stay and we very much hope we will see you again on future occasions Kind regardsSueLoyalty & Community Management Team, MedPlaya Hotels

CARMEN RODRIGUEZ FIJO left a review on 21/08/2019

Comida

Hola. La estancia ha estado bien. La comida calidad precio también lo único que la comida estaba estaba muy sosa y eso que yo no como con mucha sal.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Rodriguez, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella y por dedicar unos minutos en compartir su experiencia con nosotros. Nos alegra saber que han disfrutado de una estancia satisfactoria y lamentamos que la comida no haya sido plenamente de su agrado. Por supuesto tomamos nota de su comentario para transmitirlo al departamento correspondiente y seguir con nuestro compromiso de mejora constante de nuestros servicios. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

MARI CRUZ VELA BERNARDINO left a review on 17/08/2019

C

HEMOS ESTADO MUY A GUSTO EN EL HOTEL SANTA MONICA ,LAS HABITACIONES MUY LIMPIAS Y CONFORTABLES,EL PERSONAL MUY AMABLE Y ATENTO Y EL EQUIPO DE ANIMACIÓN ESPECTACULAR ,PARECIA QUE ESTÁBAMOS EN FAMILIA,MUY CONTENTOS CON NUESTRA ELECCIÓN ,VOLVEREMOS.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Vela, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella y por dedicar unos minutos en compartir su experiencia con nosotros. Nos sentimos muy halagados por su valoración y nuestra mayor gratificación es saber que han disfrutado de una estancia plenamente satisfactoria. Agradecemos especialmente su mención al personal y nos complace enormemente leer su deseo de volver a visitarnos. Gracias por su confianza y será un placer para nosotros poder darle nuevamente la bienvenida en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

OTILIA LAZETI left a review on 13/08/2019

Review Santa Monica

The food is great, the staff friendly but the cleanliness very poor: Also they should reconsider the entertainment!

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Lazeti, Thank you for choosing MedPlaya Santa Monica for your stay in Calella and for sharing your views with us. We are happy to hear that the food was to your liking and we appreciate your mention to our friendly staff. We regret to hear that cleanliness and the entertainment did not meet your expectations and of course we will forward your remarks to the corresponding departments in order to improve in these areas. Thank you for your confidence and we look forward to welcoming you back in the near future. Best regards, Laura S. Loyalty & Community Manager

GEORGINA WHELAN left a review on 10/08/2019

Average

Ok for cheap and cheerful, room nice and clean, staff friendly. Food average and entertainment staff were friendly and welcoming but the actual shows were poor.

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Whelan, Thank you for choosing MedPlaya Santa Monica for your stay in Calella and for sharing your views with us. We are glad that you had an overall good stay with us although there are aspects where you feel that we could improve. We regret to hear that entertainment shows did not meet your expectations and we will forward your remark to the corresponding department. Thank you for your confidence and we look forward to welcoming you back again at any of our MedPlaya Hotels. Best regards, Laura S. Loyalty & Community Manager

JORDI MIRALPEIX ROCA left a review on 07/08/2019

Maravillosa estancia

Lo mejor. Animacion.comida.confort.trato.amabilidad.todo de 10

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Miralpeix, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella y por dedicar unos minutos en compartir su experiencia con nosotros. Nos sentimos muy halagados por su valoración y nuestra mayor gratificación es saber que han disfrutado de una estancia plenamente satisfactoria. Gracias por su confianza y deseamos poder servirle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

Belen Garcia perdiguero left a review on 06/08/2019

Valoración viaje

Bien pero mejorable un poco más variedad comida

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Garcia, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella. Nos alegra saber que han tenido una estancia agradable y lamentamos que la variedad en el buffet no haya cumplido plenamente con sus expectativas. Agradecemos su aportación ya que nos ayuda a seguir mejorando nuestros servicios y por supuesto lo transmitiremos al departamento correspondiente para su valoración. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

Stuart O left a review on 01/08/2019

Remember it’s a 3

The hotel offered good value for money and we enjoyed our stay but it’s definitely a 3.

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Stuart O, Thank you for choosing MedPlaya Santa Monica for your stay in Calella and for sharing your views with us. We are glad to hear that you enjoyed your stay with us and we appreciate you highlight our good value for money. Thank you for your confidence and we look forward to welcoming you back in the near future. Best regards, Laura S. Loyalty & Community Manager

Belen Cejudo Blasco left a review on 09/07/2019

Aceptable

La ubicación muy buena. Zona tranquila cerca de la playa. La habitación nueva, camas perfectas y muy bien insonorizada. La única pega es la ducha, de repente deja de salir agua y hay q esperar a q vuelva. El personal muy amable. Los del comedor de 10. Instalaciones en general aceptables. La única pega es la comida y la cena, es repetitiva, poca variedad y de una calidad muy justita. En general para el precio es correcto

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Cejudo, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella. Nos place saber que su estancia fue satisfactoria y que nuestra ubicación cerca de la playa fue de su agrado. Lamentamos leer que la ducha no funcionó correctamente y nos hubiera gustado conocerlo durante su estancia para poder solucionar la incidencia y hacer su estancia más agradable. Asimismo sentimos que la variedad en el buffet no cumpliera con sus exigencias y transmitiremos su comentario al departamento correspondiente para revisar este aspecto y tomar las medidas oportunas. Agradecemos su mención a la amabilidad del personal y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

Antanas Miksys left a review on 08/07/2019

Good value for money

We stayed in the hotel in June 2019. Hotel is based in good and calm location at Calella. Our room was clean. Food variety could be wider, also there could be more sea food. Overall its a good value for money hotel.

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Miksys, Thank you for choosing MedPlaya Santa Monica for your stay in Calella and for sharing your views with us. We are very pleased to hear that you had an overall good stay with us and we appreciate your mention to our calm location. Thank you for your confidence and we look forward to welcoming you again on your next visit to Calella. Best regards, Laura S. Loyalty & Community Manager

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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