Reviews

Maria Aranzazu Gutierrez Suarez left a review on 08/07/2018

Una estancia genial

Todo perfecto y sobre todo a destacar la atención tan maravillosa por parte del personal del hotel..Gracias a todos, en especial a Juan que nos llenaba todos los días la piscina de mi niño con total amabilidad.Eskerrik asko!

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Gutierrez, Gracias por su confianza y por dedicar unos minutos en compartir su opinión con nosotros. Nos halaga mucho recibir su valoración y leer sus amables palabras. Le agradecemos mucho su mención al personal y en especial a Juan. Por supuesto transmitiremos sus comentarios a todo el equipo. Deseamos poder darle nuevamente la bienvenida en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

Anna maria Ferrer cabanas left a review on 08/07/2018

Vacances mb familia

Com a casa!

Hotel Esmeraldas responded to this review. View the response.

Benvolguda Sra. Ferrer, Moltes gràcies per compartir la seva opinión en relació a la seva estada a MedPlaya Esmeraldas. Ens plau molt rebre la seva valoració i no hi ha res més satisfactori per nosaltres que llegir que han estat com a casa. Gràcies per la seva confiança i desitgem poder donar-li novament la benvinguda ben aviat. Salutacions, Laura Atenció Client

GEMA TOLOSA ERRO left a review on 03/07/2018

Recomendable

Hotel un poco antiguo, pero reformado. Buena ubicación.Habitaciones y baño limpios, camas y almohadas muy cómodas.La comida muy bien, todas las noches algún plato vegetariano, de agradecer. El personal amable, simpático. Para volver.

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Tolosa, Gracias por escoger MedPlaya Esmeraldas para su estancia en Tossa de Mar. Nos alegra recibir su valoración y que su estancia haya cumplido con sus expectativas. Le agradecemos su mención al personal y no hay nada más satisfactorio para nosotros que leer que volverían a visitarnos. Le agradecemos su confianza y deseamos poder darle nuevamente la bienvenida muy pronto. Saludos, Laura Atención Cliente

MARIA FE DE LA FUENTE NOGALES left a review on 02/07/2018

Opiniones Hotel Esmeraldas

Recomendamos cambiar mobiliario por otro más actual y de más categoría. Red WIFI inexistente. Trato amable del personal.

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. De La Fuente, Muchas gracias por compartir su opinión en relación a su estancia en MedPlaya Esmeraldas. Agradecemos sus aportaciones para mejorar nuestros servicios. Nos gustaría informar que, como podrá ver en nuestra web, todos nuestros Estudios han sido reformados y disponen de un mobiliario moderno. Rogamos nos disculpe si ha habido una interrupción esporádica del servicio WiFi por razones ajenas a nuestra voluntad. El servicio se ha restablecido con la mayor celeridad posible. Muchas gracias por su confianza y deseamos poder darle nuevamente la bienvenida muy pronto. Saludos, Laura Atención Cliente

Andres S G left a review on 02/07/2018

Estancia de una semana

Muy buena relación calidad precio, el jefe de sala del comedor un estupendo profesional, habitaciones amplias , camas cómodas , almohadas muy cómodas. Cerca de la playa a 7 minutos más o menos. Por poner algo a mejorar, la zona de la piscina y de ocio podría estar mejor aunque están bien y muyblimp limpias . Eché de menos que en recepción una de las chicas siempre me hablará en catalán cuando no lo entiendo. Al final preguntaba siempre a otras personas porque ya me violentaba pedirle que me hablara en castellano. Un apartahotel muy recomendable en una población preciosa.

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Andres S G, Muchas gracias por dedicar unos minutos en compartir su opinión en relación a su estancia en MedPlaya Esmeraldas. Nos place saber que hemos cumplido con sus expectativas y le agradecemos su mención a nuestra ubicación y a la buena relación calidad precio. Rogamos nos disculpe si en algún momento nos hemos dirigido a usted en catalán pensando que lo entendia. Gracias por su confianza y por su recomendación y desesamos poder darle nuevamente la bienvenida en cualquiera de nuestros hoteles MedPlaya. Gracias y saludos, Laura Atención Cliente

MARIA EUGENIA FERNANDEZ MENDOZA left a review on 01/07/2018

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El olor de la habitacion al principio era un poco desagradable. El menaje un poco escaso y estaba mal lavado

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Fernandez, Gracias por escoger MedPlaya Esmeraldas para su estancia en Tossa de Mar. Lamentamos que el olor en la habitación no fuera agradable y rogamos nos disculpen si el menaje no cumplió con sus expectativas. Su opinión nos ayuda a mejorar nuestros servicios y tomamos nota de sus reseñas para trasladarlas al departamento correspondiente. Gracias de nuevo por su confianza y deseamos poder atenderle de nuevo en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

Oleksandr Cherkasov left a review on 24/06/2018

Все великолепно!

Все великолепно!

Hotel Esmeraldas responded to this review. View the response.

Уважаемый Олександр, Благодарим Вас за такой позитивный отзыв. Мы очень рады читать, что Вам понравился наш отель и ждём Вас в гости снова. Советуем, если Вы ещё этого не сделали, получить нашу бесплатную карту клиента. С наилучшими пожеланиями, Guest Relations MedPlaya

Fabio Squeo left a review on 18/06/2018

Ottima vacanza

Mi sono trovato molto bene... Personale molto attento e cordiale. Ottima animazione. Pulizia molto accurata. Cibo curato e buono... I bambini si sono divertiti molto nella piscina. Consiglierò la struttura a persone in cerca del giusto rapporto fra prezzo pulizia e animazione. La stanza, pur essendo da sistemare, era pulita e il bagno ristrutturato ed accogliente. Grazie!

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Squeo, Muchas gracias por su confianza y por compartir su experiencia en relación a su reciente estancia en MedPlaya Esmeraldas. Nos halaga mucho recibir su valoración y nos place leer que los niños se han divertido y que su estancia ha sido satisfactoria. Le agradecemos enormemente su recomendación y esperamos poder darle nuevamente la bienvenida muy pronto en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

Andrei Pratapovich. Katsiaryna Pratapovich. Varvara Pratapovich. Yana Pratapovich. Hanna Pratapovich Pratapovich left a review on 17/06/2018

Wonderful vacation

Friendly staff, delicious food, cleanliness and comfort. Recommend to all

Hotel Esmeraldas responded to this review. View the response.

Dear Family Pratapovich, Thank you for sharing your views regarding your recent stay at MedPlaya Esmeraldas. We are very flattered to receive your evaluation and we are glad to hear that we were able to meet your expectations. Thank you for mentioning our cleaning, the food and our friendly staff and we highly appreciate your recommendation of our hotel. Thank you for your confidence and we look forward to welcoming you again in a near future. Best regards, Laura Guest Relations

Ronald Monks left a review on 16/06/2018

Another Good Holiday

Very spacious apartments, fabulous power shower, limited facilities in kitchen - 2 ring hob,kettle, toaster, coffee maker & microwave, 2 saucepans no lids, 2 fry pans and a casserole pan. However the food in the restaurant is excellent, better than some 4 hotels Ive stayed in and with good value packages available through Med Playa it is not worth staying on Room Only basis. The comfort in the rooms has been compromised by the new mattresses which are too big in the bedroom leaving no room to move around and the ones in the living room which double as sofas are too deep, making it uncomfortable to sit on - we brought the balcony chairs in to sit on which is not really acceptable but this would not stop us booking again. The staff are excellent, pleasant, friendly and very efficient. The biggest disappointment though is the opening dates- 25th May is much too late in the season as we would prefer to be in Tossa earlier in the month and would not book in June again.

Hotel Esmeraldas responded to this review. View the response.

Dear Mr. Monks, Thank you for sharing your views regarding your recent stay at MedPlaya Esmeraldas. We are very happy to receive your evaluation and we appreciate your comment regarding the good value packages booking directly with us. Thank you for mentioning our friendly staff and we are flattered to read your comments concerning the food. We will forward your nice words to the team team that for sure will be encouraged by your remarks. Our guest’s opinion is of utmost importance to us as it helps us to improve and we will forward your comments regarding the facilities in the kitchen and the confort in the living room to the corresponding department. Thank you for your confidence and we look forward to welcoming you again in a near future. Best regards, Laura Guest Relations

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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6 17002 - (Girona) - Gerona.
Our company registration number is B17076886
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The use of this website is subject to the following terms of use:
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The information contained in this website is for general information purposes only. The information is provided by Med Playa and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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