Reviews

Jane Campbell left a review on 13/06/2018

Everything was perfect!

I submitted a review on trip advisor Jane C which covers how wonderful everything was. I would definately stay here again. We all loved it, espiceally the food. Compliments to the chef!

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Campbell, Thank you for your confidence and for sharing your views with us. We are very flattered to receive your evaluation and we are very happy to know that we were able to meet your expectations. We appreciate your mention to the food and of course we will forward our compliments to the chef. Our goal is to make your stay as pleasant and comfortable as possible and there is nothing more satisfying for us than reading that you would come back again. We will be delighted to welcoming you again at any MedPlaya Hotels. Best regards, Laura Guest Relations

Katarzyna Porebska left a review on 12/06/2018

A week with family in June

Very friendly staff, good choice for breakfast

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Porebska, Thank you for choosing our hotel and for sharing your impressions of your holiday with us. We are very flattered to receive your evaluation and we are glad to know that we were able to meet your expectations. Thank you for appreciating the variety at breakfast and for mentioning our friendly staff. We look forward to welcoming you again at MedPlaya Esmeraldas. Best regards, Laura Guest Relations

Carlota Puig Gracia left a review on 10/06/2018

Sorprendida

Ha sido una gran sorpresa. Hacia tiempo que no encontrabamos un hotel con un personal amable y cariñoso, desde que entramos hasta que nos fuimos. No es qie sea un hotel con que esté a la última ni sea espectacular, sino mas bien normalito, pero su personal lo hace increible. Volveremos seguro. No cambieis nunca, sois una maravilla.

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Puig, Le agradecemos que haya dedicado unos minutos en compartir su opinión en relación a su reciente estancia. Nos alegra leer que le hemos sorprendido gratamente y nos sentimos muy halagados y agradecidos por sus amables palabras hacia todo el equipo. Sin duda transmitiremos sus comentarios a todo el personal. Nuestro principal objetivo es hacer que su estancia sea lo más agradable posible y no hay mayor satisfacción que leer su deseo de volver a visitarnos. Muchas gracias por su confianza y deseamos poder darle nuevamente la bienvenida muy pronto en MedPlaya Esmeraldas. Saludos, Laura Atención Cliente

Alex Valentin Hernandez left a review on 09/06/2018

Excelente aparthotel

Excelente aparthotel

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Valentin, Muchas gracias por compartir su opinión en relación a su reciente estancia en MedPlaya Esmeraldas. Es un placer recibir su valoración y nos alegra enormemente saber que su estancia ha cumplido con sus expectativas. Gracias por su confianza y deseamos poder darle nuevamente la bienvenida muy pronto. Saludos, Laura Atención Cliente

Eddie Perez Cabanillas left a review on 07/06/2018

Lloc molt acollidor i atenció dedicada

Vam estar com a casa, tornarem segur, 100 recomanable

Hotel Esmeraldas responded to this review. View the response.

Benvolgut Sr. Perez, Moltes gràcies per compartir la seva experiència amb nosaltres. Ens plau molt rebre la seva valoració i no hi ha res més satisfactori per nosaltres que llegir que han estat com a casa i que tornaran a visitar-nos. El nostre principal objectiu és fer la seva estada sigui el més confortable possible i estem molt contents d'haver estat a l'alçada de les seves expectatives. Li agraïm molt la seva recomenació i la seva confiança i esperem donar-li la benvinguda ben aviat. Salutacions, Laura Atenció Client

Jordi Nadal Aloy left a review on 29/05/2018

Aspectes de les habitacions

Tot molt bé, Potser els panys del vitrall o les portes una mica despenjades dels armaris donaven un aspect estrany al excellent tracta rebut que es el que compte. Però no es greu I després de una cosa, laltre. Sols que ho sàpiguen. Vindrem igualment el mes de Juliol. Att. Jordi Nadal

Hotel Esmeraldas responded to this review. View the response.

Benvolgut Sr. Nadal, Moltes gràcies per compartir la seva experiència en relació a la seva estada a MedPlaya Esmeraldas. Ens plau rebre la seva valoració i li agraïm els seu comentari en relació al tracte rebut. La nostra principal preocupació es fer que la seva estada sigui el més agradable possible i no hi ha res més satisfactori que saber que tornaran a visitar-nos el proper mes de juliol. Prenem nota de la seva apreciació en relació als panys i a les portes dels armaris per tal de revisar-ho. Li agraïm la seva confiança i serà un plaer donar-li novament la benvinguda el mes de juliol. Salutacions, Laura Atenció Client

MARIA ISABEL RUBIA SANCHEZ left a review on 23/05/2018

Buena experiencia

Ha sido una experiencia muy positiva. Ya conocía este hotel de una estancia anterior y por eso repetimos, aunque ésta vez me sorprendió gratamente por las reformas realizadas. El personal es muy correcto también. La única pega que le pondría es el ruido de las habitaciones colindantes, que se oye todo. Pero con todo y con eso repetiremos sin duda!!

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Rubia, Muchas gracias por su confianza en MedPlaya Esmeraldas y por dedicar unos minutos en compartir su opinión con nosotros. Nos halaga mucho recibir su valoración y no hay nada más satisfactorio para nosotros que leer su deseo de volver a visitarnos. Nos place leer que la reforma de los estudios ha sido de su agrado y le agradecemos muy especialmente su mención al personal del hotel. Será un placer para nosotros poder darle nuevamente la bienvenida en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

isabel solera left a review on 23/05/2018

Muy bien

Todo muy bien

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Solera, Muchas gracias por compartir su opinión en relación a su reciente estancia en MedPlaya Esmeraldas. Nos place mucho recibir su valoración y comprobar que su estancia con nosotros ha sido satisfactoria. Le agradecemos enormemente su confianza y deseamos poder darle de nuevo la bienvenida muy pronto. Saludos cordiales, Laura Atención Cliente

Daru Prasusetio Syamsul left a review on 03/05/2018

love it

a really nice hotel especially since it´s not too many people when i stayed there. my family loves the room, big enough for my family of 4, and spotlessly clean. the staff is super friendly, even though my family can´t speak Spanish but they really shows the effort to entertain my kids, especially the guy in the restaurant i forgot to ask the name, but thank you!. the downside for me maybe the breakfast variety, at least that morning. we don´t eat pork and that day we can only eat bread since all if the meat contains pork. maybe the hotel can add chicken or turkey to the variety or add egg corners and it will be enough for us. we have many choice of drinks though. the children playground can be better, my kids don´t really like it. they love playground so much but they don´t want to play in the hotel playground. the hotel should add more since there´s ample space, and clean it since its a bit dirty. maybe it´s because it was still an early spring so not many kids use it anyway. the beach is a bit far but it´s okay for us since we really enjoy the walking through the city to reach the beach. Tossa is not too big anyway. Overall, we enjoyed our stay, and esmeralda will be our first consideration when we plan to go to Tossa in the future. thanks!

Hotel Esmeraldas responded to this review. View the response.

Dear Mr. Prasusetio, Thank you for taking the time to share your thoughts with regards to your recent stay at the MedPlaya Esmeraldas. We are very happy to receive your evaluation and we appreciate you mentioning the cleanliness of our hotel and the friendliness of the staff. Our main aim is to make your stay as pleasant as possible and we are delighted to hear that you had an enjoyable stay in our hotel. Our guest’s opinion is of utmost importance to us as it helps us to improve. We will forward your comments regarding the variety at breakfast and the playground area to the corresponding department. Thank you for your confidence and we look forward to welcoming you again on your next visit to Tossa de Mar. Best regards, Laura Guest Relations

Judith van Kleij Marchouh left a review on 23/04/2018

Love it!

We come here for many years. Nice and quiet family hotel, no drunks and loudly people. Very near the beach and town. We booked already for the summer!

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. van Kleij Marchouh, Thank you for your confidence and for taking the time to share your thoughts with regards to your recent stay at MedPlaya Esmeraldas. We are very happy to receive your evaluation and there is nothing more satisfying than to know that you will be visiting us again in summer. We thank you again for your confidence and look forward to welcoming you again. Best regards, Laura Guest Relations

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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