Reviews

Yvonne Dirkzwager-Hubel left a review on 26/08/2018

Leuk en goed hotel

Wij hebben een superleuke vakantie gehad. Personeel is heel vriendelijk, hele leuke animatie voor de kinderen. Kamers heel netjes en schoon, prima prijs kwaliteitsverhouding en lekker rustig gelegen. Kleine verbeterpunten: het eten was op zich goed, maar was vaak niet voldoende warm. De wifi viel op 1 telefoontoestel vaak weg bij andere telefoons niet. Wij komen zeker nogmaals terug! We hebben het allemaal heel erg naar ons zin gehad.

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Dirkzwager-Hubel, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar. We are glad to hear that your enjoyed your stay with us and we highly appreciate your mention to our staff. We are flattered to read your comments and there is nothing more satisfying for us than reading that you will return. Thank you for your confidence and we look forward to welcoming you soon at any MedPlaya Hotels. Best regards, Laura Guest Relations

Peter JACQUES left a review on 23/08/2018

Very Enjoyable Stay

Very good hotel with friendly staff , spotless hotel with good amenities for children , pool on the small side but didnt get that busy , plenty of sunbeds , food very good and variation everyday , apartment cleaned everyday and fresh bed linen in the week , very enjoyable stay would definately recommend and return

Hotel Esmeraldas responded to this review. View the response.

Dear Mr. Jacques, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar and for sharing your views with us. We are glad and at the same time very flattered to receive such very positive comments. Our guests satisfaction is main aim and there is nothing happier than hearing that you would return to stay with us again. Thank you for your confidence and for your recommendation and we look forward to welcoming you soon on your next visit to Tossa de Mar. Best regards, Laura Guest Relations

OLGA GENES PEDROLA left a review on 19/08/2018

Habitacions muy antiguas

Habitacions mobiliaris cuina electrodomèstics molt vells, shauria de renovar

Hotel Esmeraldas responded to this review. View the response.

Benvolguda Sra GENES, Moltes gràcies per compartir la seva opinió en relació a la seva estada a MedPlaya Esmeraldas. Ens sap greu llegir que els apartaments no han estat a l'alçada de les seves expectatives. Ens agradaria deixar constància que els estudis estan totalment reformats i que els electrodomèstics i els estris de cuina els renovem constantment. Gràcies per la seva confiança i desitgem poder donar-li la benvinguda novament en la seva propera visita a Tossa de Mar. Salutacions, Laura Atenció Client

Samir M left a review on 15/08/2018

Relax en rustig hotel

Komen al jaren in Esmeraldas en dat is niet voor niks. Ligging van hotel prima, lekker rustige omgeving en in no time lees 3 -4 minuten wandelen in de hoofdstraat van Tossa. Strand op zo’n kleine 10 minuten wandelen. Rustig hotel, veelal gezinnen, dus geen gek lawaaierig jongeren gedoe. Eten is prima al zou ik lekker Tossa in gaan voor de vele autenthieke restaurantjes die goed betaalbaar zijn. Dagelijks word de kamer schoongemaakt en dagelijks schone handdoeken. Enige minpuntje is de koelkast in de kamer, de deur opent de verkeerde kant op. Hopelijk tot volgend jaar Esmeraldas!

Hotel Esmeraldas responded to this review. View the response.

Dear Mr. Samir M, Thank you for your confidence in MedPlaya Esmeraldas and for sharing your views regarding your recent stay with us. We are pleased to receive your evaluation and we are glad to hear that we were able to meet your expectations. Thank you for mentioning our cleaning service and our good location. Thank you again for choosing MedPlaya Esmeraldas and we look forward to welcoming you again in a near future. Best regards, Laura Guest Relations

David Owen left a review on 02/08/2018

Holiday July 18

Very nice Hotel

Hotel Esmeraldas responded to this review. View the response.

Thank you for choosing the Hotel Esmeraldas for your recent holiday in Costa Brava, we are pleased that you enjoyed your stay and hope that we will see you again on future occasions Kind regardsGuest Relations Team MedPlaya Hotels

Gorka Saiz abella left a review on 30/07/2018

volvería sin las comidas

buen apartamento con todo lo necesario, micoondas incluido. el personal muy amable y simpático, sobre todo en el restaurante a la hora de las comidas. la ubicación genial tb a 5min del centro y con supermercado, bares y zonas de columpios xa niños al lado. lo peor la comida....poca variedad y muchas cosas precocinadas q además era lo q peor estaba xq lo que hacían los cocineros estaba muy bueno. volvería a alojarme aqui, aunque no cogería las comidas

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Saiz, Muchas gracias por escoger MedPlaya Esmeraldas para su estancia en Tossa de Mar. Nos alegra que el apartamento cumpliera con sus expectativas y agradecemos especialmente su mención al personal del hotel. Sin duda trasladaremos sus amables palabras a todo el equipo. Lamentamos que la comida no haya cumplido plenamente sus expectativas y tomamos nota de ello para trasladarlo al departamento correspondiente. Nuestra prioridad es hacer que su estancia sea lo más agradable posible y nos halaga leer que volvería a alojarse en MedPlaya Esmeraldas. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

janire left a review on 28/07/2018

REPETIREMOS SIN DUDA

DÍAS DE RELAX Y TRANQUILIDAD ABSOLUTA. CON UN TRATO PERSONAL Y SERVICIO FENOMENAL. VOLVEREMOS SIN DUDA. SALUDOS

Hotel Esmeraldas responded to this review. View the response.

Muchas gracias por elegir el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia con nosotros y esperemos verles de nuevo pronto! Saludos cordialesRelaciones Publicas MedPlaya Hotels

Christophe MAMY left a review on 22/07/2018

Excellent

Excellent accueil et personnel charmant nous recommanderons votre établissement

Hotel Esmeraldas responded to this review. View the response.

Bonjour M. Mamy. Nous vous remercions d'avoir partagé votre expérience concernant votre séjour à MedPlaya Esmeraldas. Nous sommes très contents et flattés de recevoir votre évaluation et de lire vos aimables remarques. Merci de mentionner le personnel et nous vous remercions vraiment de votre recommendation. Merci de votre confiance et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Bien à vous, Laura Service Client

Thomas Davy left a review on 09/07/2018

2018 stay 27th June to 7 July.

The Medplaya hotel Esmeraldas is a lovely place with really friendly staff who are always happy to help. Special mention to the bar food staff especially Juan and Larry. This hotel is not that big and perfect for families up to 4. We were a family of 5 so a bit cramped in the room but we knew that beforehand. Balcony is quite big so gave us that extra space we needed. Half board is the way to go here as there is loads of variety and excellent quality. Could do with better description cards though. Chef made up special deserts and mains for our son who has a nut allergy without us even asking for it ....excellent client service! As noted hotel is not big and has a medium sized pool that is perfect to keep an eye on the younger children and was never packed due to the close proximity of the beach. Nightly entertainment was good with team actively getting children involved. Overall the most relaxed holiday we have had in years. Thanks to all the team!

Hotel Esmeraldas responded to this review. View the response.

Dear Mr. Davy, Thank you for sharing your views regarding your stay at MedPlaya Esmeraldas. We are very flattered to receive your evaluation and there is nothing more rewarding for us that knowing that you had a relaxed holiday with us. Thank you for mentioning our staff and we are glad to hear that your son food needs have been meet.We will forward your kind words to the team. We appreciate your opinion regarding the description cards of the food and we will pass on your coment into the corresponding department. Thank you for your confidence and we look forward to welcoming you again on your next visit to Tossa de Mar. Best regards, Laura Guest Relations

PHILOMENA MANNION left a review on 09/07/2018

Happy Guests

Our second time to stay here. We enjoyed it very much. Everything about Medplaya is excellent. Staff, Food, Location and Entertainment are perfect. Our last visit was in June and we look forward to returning again in August. Staff are 100 everyone of them from Reception to cleaners. We had a minor accident with our child and Juan, Pilo and another lovely lady sorry cannot remember her name went out of their way to help us. We are very grateful for this.

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Mannion, Thank you for sharing your views regarding your stay at MedPlaya Esmeraldas. We are very glad to receive your evaluation and there is nothing more satisfying for us than reading that you will return in August. We highly appreciate your confidence in MedPlaya and thank you especially for mentioning the staff. Our main aim is to make your stay as pleasant as possible and we are happy to know that we have meet your expectations. We hope your child is fine and we will forward your kind words to the staff. It will be a pleasure to welcoming you again in August. Best regards, Laura Guest Relations

Website Terms Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6 17002 - (Girona) - Gerona.
Our company registration number is B17076886
Tomo 1.597, Folio 58, Hoja A-21.313, Inscrip. 1ª

The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without [business name]’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Spain.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Med Playa and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Med Playa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Med Playa takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

English Español Català Français Nederlands