Reviews

ALFONSO SÁNCHEZ RAMIREZ left a review on 12/09/2022

MARAVILLOSO!

Súper contentos con todo el hotel y empleados y la animación... simplemente genial!! El restaurante todo en abundancia y variado... será nuestro hotel de Calella! -

Hotel Santa Monica responded to this review. View the response.

Estimado Alfonso: Muchas gracias por elegir MedPlaya Santa Monica y por compartir su experiencia con nosotros. Es un placer recibir su valoración y no hay nada más gratificante que saber seremos su hotel de elección en la zona. Nos alegra saber que la animación cumplió plenamente con sus expectativas y agradecemos enormemente su mención al personal. Es genial que nuestro buffet le causara tan buena impresión. Gracias por su confianza y será un placer poder servirles de nuevo en su próxima visita a Calella. Un saludo

José Muñoz Domínguez left a review on 06/09/2022

muy bien

todo muy agradable

Hotel Santa Monica responded to this review. View the response.

Estimado José: Gracias por sus comentarios sobre su reciente estancia con nosotros en el hotel Santa Mónica. Es genial que nos haya proporcionado un 10 en cada apartado y saber que disfrutaron de su estancia. Esperamos recibirle de vuelta en el futuro. Gracias y saludos.

ALICIA TORRELLA PARADA left a review on 06/09/2022

Hotel agradable.

Es un hotel cómodo y muy bien situado , ya somos clientes habituales. Muy buena relación precio y calidad. El personal es muy profesional y cercano , tanto el personal de comedor , recepción y bar. Volveremos , ya hemos hecho nueva reserva.

Hotel Santa Monica responded to this review. View the response.

Estimada Alicia: Le agradecemos que se haya tomado un momento en dejarnos una reseña sobre su reciente estancia con nosotros. Nos complace escuchar que son clientes asiduos y que, una vez más, han disfrutado de sus vacaciones en nuestro hotel. Es genial que ya hayan reservado para su siguiente estancia. Estamos deseando recibirles de vuelta. Un saludo cordial.

Leah Coombes left a review on 31/08/2022

Satisfait

Super animations Personnel au bar et les animateur très bien

Hotel Santa Monica responded to this review. View the response.

Madame Coombes: Merci d'avoir pris quelques minutes pour partager votre expérience concernant votre séjour à MedPlaya Santa Monica.Nous sommes heureux de savoir que vous avez apprécié votre séjour, surtout que vous mentionnez les animations et le personnel du bar. Nous vous remercions de votre confiance et espérons avoir le plaisir de vous accueillir à nouveau dans l'un de nos hôtels MedPlaya. Cordialement.

SOUKANA et momo MILOUDI left a review on 28/08/2022

Agréablement surprise

Super séjour !!! Laccueil, le personnel, tout cest tres bien passée. Tres bien animé, un grand merci a Sergio, Javide et Ismael pour toutes les animations proposées. Toujours des activités en journée et soirée. Hôtel a proximité de tout. Je recommande surtout pour famille avec enfants. Petit bémol pour la cuisine... Mais cest un très bon rapport qualité-prix

Hotel Santa Monica responded to this review. View the response.

Madame Soukana: Nous apprécions vos commentaires concernant votre récent séjour avec nous à l'hôtel Santa Monica. Nous sommes heureux de savoir que vous avez apprécié votre séjour. Surtout que vous mentionnez notre personnel. Nous sommes désolés que le restaurant paraisse petit, nous en tiendrons compte pour améliorer le service. Nous sommes impatients de vous accueillir à nouveau dans le futur. Cordialement

JANIRE GALVAN GONZALEZ left a review on 02/08/2022

Gracias

Por desgracia nuestra estancia no llegó a durar ni 24 horas por causa de fuerza mayor tuvimos que volver a Bilbao al día siguiente de llegar.A pesar de ello os portasteis maravillosamente,os lo agradezco infinito.Espero que podamos volver pronto y poder así disfrutar de nuestras primeras vacaciones en pareja en vuestro hotel.

Hotel Santa Monica responded to this review. View the response.

Estimada Janire: Le agradecemos sus comentarios sobre su reciente estancia con nosotros en el Hotel Santa Mónica. Nos complace saber que disfrutaron de su estancia y del trato de nuestro personal. Lamentamos que tuviera que marcharse antes. Esperamos poder darle la bienvenida de nuevo en el futuro. Saludos cordiales. Rebeca, Loyalty Manager, MedPlaya Hotels

Antonio Martínez Lozano left a review on 25/07/2022

Todo perfecto

Volveria a repetirlo

Hotel Santa Monica responded to this review. View the response.

Estimado Señor Martinez: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Santa Mónica. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas. Saludos cordiales.

MIGUEL LOPEZ JURADO left a review on 19/07/2022

bien

los días que estuvimos estuvo bien, lo único que no me agrado fue el no tener sombrillas en la picana si no llevabas la tuya.

Hotel Santa Monica responded to this review. View the response.

Estimado Miguel: Le agradecemos sus comentarios sobre su reciente estancia con nosotros en el Hotel Santa Mónica. Nos complace saber que disfrutaron de su estancia y lamentamos que echara en falta sombrillas. Esperamos poder darle la bienvenida de nuevo en el futuro. Saludos cordiales.

María Visci Vera left a review on 19/07/2022

Hotel 4 estrellas.

Hemos pasado un agradable fin de semana. Hotel cerca de la playa con muchas opciones cerca para comer bien. Las camas son duras y se escucha mucho el ruido de afuera. Dentro de todo está muy bien precio-calidad adecuado.

Hotel Santa Monica responded to this review. View the response.

Estimada María: Le agradecemos sus comentarios sobre su reciente estancia con nosotros en el Hotel Santa Mónica. Nos complace saber que disfrutaron de su estancia, y que la relación calidad precio del hotel cumplió con sus expectativas. Lamentamos que tuviera molestias por ruidos y que la cama le pareciera dura. Esperamos poder darle la bienvenida de nuevo en el futuro. Saludos cordiales.

Gerard Quesada Díaz left a review on 18/07/2022

Repetiria otra vez

Siempre es un placer volver aqui. Me siento como en casa.

Hotel Santa Monica responded to this review. View the response.

Estimado Gerard: Le agradecemos que se haya tomado un momento en dejarnos una reseña sobre su reciente estancia con nosotros. Nos complace escuchar que es cliente asiduo y que, una vez más, han disfrutado de sus vacaciones en nuestro hotel. Esperamos recibirle de nuevo pronto. Un saludo cordial.

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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