Reviews
Safia VILLAR left a review on 28/08/2017
La restauration
Regrets de ne pas avoir mangé davantage des plats espagnols... beaucoup trop d aliments gras !
Hotel Sant Eloi responded to this review. View the response.
Bonjour Mme. Villar, Nous vous remercions d'avoir partagé votre expérience concernant votre séjour à MedPlaya San Eloy. Nous sommes désolés de lire que la nourriture n´a pas répondu aux attentes. Vos remarques nous sont précieuses pour améliorer notre service et nous en prenons bonne note. Merci de votre confiance et nous espérons vous accueillir à nouveau dans un future proche. Salutations, Laura Service Client
Vanessa Molina Flix left a review on 27/08/2017
Valoración
No tenían mucho conocimiento del tema Sin Gluten en el buffet
Hotel Sant Eloi responded to this review. View the response.
Estimada Sra. Molina, Muchas gracias por escoger nuestro hotel y por dedicar unos minutos en compartir su opinión con nosotros. En relación a las dietas especiales, nos extraña su comentario ya que disponemos de las fichas técnicas de todos los alimentos del buffet para poder facilitar lo más ágilmente toda la información requerida. Lamentamos si la información facilitada no fue completa. Le agradecemos su confianza y esperamos poder darle la bienvenida pronto en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente
KARINE ROBERT left a review on 25/08/2017
SUPER SEJOUR
TRES BON SEJOUR, CADRE TRES AGREABLE, APPARTEMENTS FONCTIONNELS, SERVICES ET ANIMATIONS AU TOP. PARFAIT
Hotel Sant Eloi responded to this review. View the response.
Bonjour Mme. Robert, Nous vous remercions de votre confiance et d'avoir partagé votre expérience concernant votre séjour à MedPlaya San Eloy. Nous sommes heureux de lire que vous avez eu un bon séjour et merci d'apprécier nos services et l'animation. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura Service Client
xavier muñoz meliz left a review on 23/08/2017
Volveremos
Estancia muy agradable, ya hemos estado varias veces y estamos muy contentos. Volveremos
Laurent KIEFFER left a review on 23/08/2017
Agreable séjour
Appart hotel agréable et familial, nous avons passé un bon séjour. Les piscines sont super. L aire de jeu est un point positif aussi. Les choses a revoir: pas de clim donc tres chaud dans les chambres. Emplacement de parking difficile pour trouver une place nous avons d ailleurs pris un pv... dommage également des gens qui ne respectent rien, bouteilles et verres dans la piscine... et personne leur dit rien.
SEAN NICHOLSON left a review on 23/08/2017
Brilliant with children
Read trip advisor reviews before you book. If your not with children then then probably best to select somewhere else. We stayed with out two Grandchildren aged 9 and 6. The negative points are, no air con and well small windows so the rooms are very, very warm. There are two toddler pools but the big pools are far too deep for young children who are weak swimmers, 3.5m is just not necessary. The teenage kids run about in packs they often take over the courts forcing the younger kids off, not intentional just teenagers being teenagers. Avoid rooms adjacent to the football court, the teenagers blast the ball against the railings and the sound echos through the room, the football goes on until well after midnight. The Positve points are that the children had a fantastic time and that more than makes up for the negatives above. The animation team are fantastic with the kids. All staff appear to love working there and are extremely helpful and polite. The Place seems small enough so that you can give the children a lot of freedom. When the restaurant is closed the snack bar is open very basic but food there if you miss breakfast etc Tips, We booked flights to Girona which is far nearer only 30 mins. We booked a car but a private transfer for 4 persons online was about £120 which is very reasonable. Book direct with Medplaya..We saved at least £200 booking direct. We packed two small fans one in each bedroom which did help a litltle. Would we recommend this hotel:- Yes if its a holiday with children, no if travelling as a couple. This is an excellent place for a holiday with children. Would we return:- Yes if taking kids. If no Kids then no way. According to posters on site, the hotel is due a revamp in 2018 with all rooms getting modernised with Air Con installed. Also the pools and playing areas getting radically changed. Once this is complete then many of the negatives will dissapear. But bear in mind that extensive disruption will be needed to achieve this so check before you book that youre not staying on a building site. Enjoy.
Hotel Sant Eloi responded to this review. View the response.
Dear Mr. Nicholson, Thank you for your choosing our hotel and for sharing your impressions of your holiday with us. We are very pleased to read that you enjoyed your holiday with your Grandchildren. We are happy to read that the entertainment has met your expectations. Thank you for your confidence and for booking directly with us. On our website we have our best price garantee and we are very happy that you have been able to get a better price on this booking. We appreciate your opinion that our hotel is an excellent place for a holiday with children and thank you for your recommendation. Regarding the refurbish for next year, we would like to explain that not all the rooms will be refurbished and it will take place on winter. We still do not know exactly how many rooms will be refurbished. The new superior rooms will have air conditioning. Thank you for your confidence and we looking forward to welcome you again very soon at any of our MedPlaya Hotels. Best regards, Laura Guest Relations
raphael moretti left a review on 22/08/2017
Bonns vacances
Hôtel très agréable !! Très bon rapport qualité prix
Hotel Sant Eloi responded to this review. View the response.
Bonjour M. Moretti, Nous vous remercions d'avoir partagé votre expérience concernant votre séjour à MedPlaya San Eloy. Nous sommes heureux de lire que votre séjour a été agréable et merci de mentionner que le rapport qualité prix a répondu entièrement aux attentes. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura Service Client
SANDRA GARCÍA SERRANO left a review on 21/08/2017
Tot inclós i restaurant
Vam trovar que el tot inclós era massa limitat en les begudes. Al restaurant tot i que el menjar era molt bó, ens vam trovar bastant incomodes perque les taules eren molt juntes i feia massa calor, els aires acondicionat no funcionaven bé o eren insuficients per aquell espai.
Hotel Sant Eloi responded to this review. View the response.
Benvolguda Sra. García, Gràcies per compartir la seva opinió en relació a la seva recent estada al nostre hotel. Li agraïm molt la seva valoració i estem molt contents de saber que el menjar va satisfer les seves expectatives. La opinió dels nostres clients és molt important per millorar constantment els nostres serveis i prenem nota del seus comentaris en relació als serveis del tot inclòs i al funcionament de l'aire condicionat al menjador i els transmetrem als departaments corresponents. Desitgem poder donar-li la benvinguda de nou ben aviat en la seva propera visita a Tossa de Mar. Salutacions, Laura Atenció Client
ALBERTO RAMON left a review on 20/08/2017
Calor por las noches en agosto
1.En los iPhone en mapas te deja a 30 minutos de distancia por estar mal situado en el mapa el lugar. 2.Mala situación al lado de la carretera de la llagosta, tienes que abrir por las noches las ventanas por el calor que hace y dan al lado de la carretera por lo que estás oyendo los coches continuamente.Falta poner aire acondicionado para no tener que abrir las ventanas. 3.Por lo demás esta bien precio-calidad.Bueno para familias con hijos pequeños.Es tranquilo.
Hotel Sant Eloi responded to this review. View the response.
Estimado Sr. Ramon, Muchas gracias por su confianza y por compartir sus comentarios con nosotros. Lamentamos las molestias causadas por la mala ubicación en el mapa y tramitaremos su información al departamento correspondiente para ser revisado. Le agradecemos mucho su valoración y nos alegra leer su opinión positiva en referencia a la relación precio calidad. Lamentamos las molestias ocasionadas por no disponer de aire acondicionado. Nos place anunciar la reforma que se efectuará este invierno que aportará aire acondicionado a las nuevas habitaciones reformadas. Esperamos poder darle la bienvenida nuevamente en su próxima visita a Tossa de Mar. Saludos cordiales, Laura Atención Cliente
Lidia left a review on 17/08/2017
Nice place
3rd time at San Eloy. Kids love it! There have been some changes for the good and I was told Medplaya will keep renovating the years to come. The food is ok except for breakfast always the same food. There were not much warm vegetables or cooked patotoes, rice instead of fries and other greasy stuff,
Hotel Sant Eloi responded to this review. View the response.
Dear Mrs. Lidia, Thank you for taking the time to share your impressions of your holiday with us at the MedPlaya San Eloy. We are very happy to read that you and your family enjoyed your holiday with us. There’s nothing more satisfactory for us than reading that ir is your 3rd visit to San Eloy. Our guest’s opinion is of utmost importance to us as it helps us to improve. We will forward your comments regarding the breakfast to the corresponding department. Thank you for your confidence and we look forward to welcoming you back again in a near future. Best regards, Laura Guest Relations