Reviews
jose maldonado navarrete left a review on 02/08/2022
Un todo incluido club nefasto
Contraté a un todo incluido club para tener la bebida gratis y mi sorpresa fue que para que me dieran agua embotellada la tenía que pagar aparte me dijeron que por la nueva ley no se podía dar botellas de plástico pero en el comedor y si la daban a quien pagaba y para tomarme una Coca-Cola tenía que pagar un euro de suplemento pienso que sido estafado con el todo incluido club -Las animaciones eran todas en inglés y hubo un cantante que pidió permiso a los ingleses para cantar una canción en español cuando yo creo que estamos en España -La comida del buffet era muy repetitiva -Los productos de aseo lo pusieron el primer día no lo volvieron a reponer -Todo esto lo hablé con la directora y me dijo lo que yo quería hoy pero no cambio nada no salgo nada contento del Hotel
Hotel Riudor responded to this review. View the response.
Estimado José, Nos decepciona leer que no quedó satisfecho con su estancia en el hotel Riudor. Hemos incluido el Todo Incluido Premium en su reserva sin coste adicional y lamentamos que no estuvo contento con la selección de bebidas incluidas. Por motivos del medio ambiente, no usamos botellas de agua sino se sirve en vasos igual que otras bebidas. El agua es agua filtrada igual que en las botellas. Los refrescos incluidos en el Todo Incuido son Pepsi, Pepsi Max, Kas naranja, Kas limón, 7-up y tónica. Si quieren de otra marca se cobra un pequeño suplemento. Los amenities se pone el primer dia en la habitación como detalle de bienvenida y lamentamos que no estuvo contento con esto. Intentamos ofrecer animación para todos los gustos y lamentamos que el comentario de broma de uno de los cantantes le haya sentido mal, estamos seguros que no fue su intención y le pasaremos al cantante su comentario. La directora siempre escucha lo que opina nuestros clientes y aunque no ha podido hacer cambios durante su estancia, tendrá en cuenta sus comentarios para el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm
Stewart Booth left a review on 22/07/2022
Nice hotel, but staff need to cheer up!
We enjoyed our stay here and the location is perfect for the beach, entertainment, etc. Bad experience when we arrived as room smelt of cigarette smoke - reception did give us a different room. Hotel food is acceptable, wine offered was awful, but the main problem was the sour nature of the staff - surly, didn’t see a smile during the visit. Now, I am guessing that they are short-staffed and overworked, but this does not help the guest experience. So, overall, a pleasant stay but don’t expect to enjoy a joke with the staff!!
Hotel Riudor responded to this review. View the response.
Dear Stewart We are sorry to hear that certain aspects of the Hotel Riudor did not meet with your expectations. The hotel normally scores very highly for service from the staff and many guests return year after year as they enjoy the friendly service so we are sad to hear that you did not find this to be the case. Thank you for taking the time to share your thoughts with us. We hope to welcome you back to Benidorm and MedPlaya Hotels again in the future. Kind regards, MedPlaya Hotels Benidorm
JOHN HECTOR DONALD MENZIES left a review on 21/07/2022
Best hotel in beni
Excellent hotel couldn’t ask for better
Hotel Riudor responded to this review. View the response.
Dear John "Best Hotel in Benidorm", we are delighted that this is what you think about the Hotel Riudor. Thank you for taking a few moments to share your review with us and for your kind words. We hope to welcome you back again soon at the Riudor. Kind regards, MedPlaya Hotels Benidorm
GERALD MURPHY left a review on 03/07/2022
Toilets
Everything was top class, except for the toilets which let the rooms down.While we were there it was obvious that the clientele was of the older generation and the bath was quite awkward to get into.Also the lighting in the bathroom was poor.
Hotel Riudor responded to this review. View the response.
Dear Gerald, Thank you for submitting your review with regards to your stay at the Hotel Riudor. We are very pleased to learn that you had an enjoyable time here with us and that you found everything to be top class. Knowing our clientele, some of our guests still prefer a bath, therefore there are still rooms with bathtubs, although the gran mayority of the bathrooms have walk-in showers. For your next visit please let the reception know that you prefer a walk-in shower and they will be able to allocate you accordingly. We do hope we get to continue to welcome you to the Riudor for your future Benidorm holidays. Kind regards, MedPlaya Hotels Benidorm
Carol Johnston left a review on 06/06/2022
Lovely Hotel
Stayed here a few times before refurbishment and now its perfect. New pool is great no shortage of beds, food excellent and staff in every area of hotel very friendly and helpful. Location can be a bit noisy at nights but it is benidorm
Hotel Riudor responded to this review. View the response.
Dear Carol, Thank you for taking the time to share with us your experience from your stay at the Hotel Riudor. It is very encouraging to know that you found our hotel to be perfect with a great pool, excellent food and very friendly staff. We hope to see you soon again at the Hotel Riudor and in our MedPlaya Hotels. Kind regards, MedPlaya Hotels Benidorm
Carol Keyes left a review on 02/06/2022
Excellent Hotel
First time at this hotel and it was excellent, staff were always courteous and friendly, food was also good, will certainly be back at this hotel
Hotel Riudor responded to this review. View the response.
Dear Carol, Many thanks for sharing your impressions with regards to your first stay at the Hotel Riudor. We are delighted to learn that you had an excellent time here with us and that our hotel met with all of your expectations; such as friendly staff and good food. We look forward to welcoming you back to the Hotel Riudor on future occasions. Kind regards, MedPlaya Hotels Benidorm
Emer Cosgrave left a review on 01/06/2022
Fantastic
We stayed here for 6 nights. It is a mixture of people of all ages. The Riudor has just been renovated and has a cruise ship feel to it. The hotel, pool is fantastic and the area is kept very clean and is a lovely place to sun bath. There are lots of sun beds also and a bar. The rooms in the hotel have recently been renovated to a very high standard. They are cleaned daily. The hotel is very central to all the attractions and night life Benidorm has to offer. The hotel offers All Inclusive as well and the food was great with a massive variety. Overall I would highly recommend this hotel and would definitely return.
Hotel Riudor responded to this review. View the response.
Dear Emer, Thank you for submitting your review with regards to your stay at the Hotel Riudor. We are always very happy to receive positive comments about our hotel and we are pleased to learn that you had a brilliant stay here with us. It will be a pleasure to welcome you back on future occasions. Kind regards, MedPlaya Hotels Benidorm
Margaret Hatten left a review on 26/05/2022
Fantastic
I just have to thank Medplaya Riudor for the fantastic 4 days we had there, restaurant was such an enjoyable experience, comfortable and relaxing atmosphere to the point we didnt want to go anywhere else to eat, food was great! Staff were so helpful, nothing was a problem, pool area was super clean, waiter service around pool too. The rooms were large enough and had everything you needed including a kettle and fridge, thank you for an enjoyable break.
Hotel Riudor responded to this review. View the response.
Dear Margaret We are delighted to hear that you enjoyed your recent break with us at the Hotel Riudor. We are pleased that the hotel ticked all of your boxes and that you were happy with all of the services and facilities available. We hope to welcome you back again soon to the Riudor. Kind regards, MedPlaya Hotels Benidorm
William Hoatson left a review on 26/05/2022
Stewart Review
The one thing that spoiled our visit was the hotel allowing groups of males and females. Also one of the receptionist I feel was really cheeky with a comment he made. We asked to keep our room on Monday and the reply was NO we are more interested in arrivals than departures. Not very nice reply to hear after spending our money in the hotel.
Hotel Riudor responded to this review. View the response.
Dear William, Thank you for submitting your review with regards to your stay at the Hotel Riudor. First of all, we would like to mention that we do not encourage stag-or hen dos, but by law, we cannot exclude anyone from booking the hotel. Anyone not following the hotel's rules and regulations and/or causing disruption to other guests will be given a written warning; and if continued will be asked to leave the hotel. We apologize for any misunderstanding, to keep on the room after 12.00 depends on availability. With the hotel being at full capacity it is not always possible to keep the room on longer and it is necessary to check out by 12.00. We hope to get the opportunity to welcome you back to the Hotel Riudor and our MedPlaya Hotels on future occasions. Kind regards, MedPlaya Hotels Benidorm
CATHERINE MCALLISTER left a review on 23/05/2022
It could be better decor wise
I love the hotel but I don’t think it is four stars the decor is more three star boutique. The sound system was not great. I usually go to the riudor for the food,entertainment,and the friendly atmosphere but I expected more affluence in the decor when it was listed four stars.
Hotel Riudor responded to this review. View the response.
Dear Catherine, Thank you for taking the time to share with us your experience from your stay at the Hotel Riudor. We appreciate your loyalty towards our hotel and it is encouraging to learn that you return year after year because of the high level of food, entertainment provided and the friendly atmosphere. We are very proud of how the refurbishment turned out, so it is disappointing to read that the new decor is not to your liking. We do hope we get to continue to welcome you to the Riudor for your future Benidorm holidays. Kind regards, MedPlaya Hotels Benidorm