Reviews
Betty Barrett left a review on 10/07/2024
Stay at Rio Park with family
Lifts very busy at breakfast time but to be expected. One of our adults and a very anxious child unfortunately got stuck in pool lift on way to breakfast one morning. The door wouldn’t open. The child was traumatised after it and was reluctant to go in any lift again. Took a lot of persuasion. The matter was dealt with in 5 mins but was a long time for a child. Breakfast was decent. Buffet dinner which we paid extra for was fine except for quality of meat and fish. I kept to vegetarian. Desserts were alright. Very large hotel with good facilities for kids. However, our room 623 had 3 singlebeds as requested but one ran along the end of other two which made it difficult to move about the room or go to the toilet at night. Air con wasn’t brill either. Overall, everything else was great. The good things far outweigh the niggly bits. Reception staff were lovely. Very helpful. Pool was brilliant. Great size and kiddies pool had slide etc. I would return here with kids. Central location to new and old town and market.
Hotel Rio Park responded to this review. View the response.
Dear Betty, many thanks for taking the time to share your comments and thoughts regarding your holiday at the Hotel Rio Park. We apologise for the incident with the pool lift and will speak with our maintenance department. It is good to know that overall you enjoyed your stay but felt that some aspects could be improved upon and we appreciate your comments and feedback. We hope that if you do choose to return again in the future we can provide you with a more satisfactory experience. Kind Regards, MedPlaya Hotels Benidorm
Neil Harris left a review on 07/07/2024
Another Fantastic Holiday
Another great holiday, been coming for over 12 years now and just gets better and better. Already planning our next holiday!
Hotel Rio Park responded to this review. View the response.
Dear Neil, thank you for choosing to return once again to the Rio Park. We are delighted that you continue to enjoy all that we have to offer and are already planning your next visit. We look forward to welcoming you back again soon. Kind Regards, MedPlaya Hotels Benidorm
Terence Davies left a review on 06/07/2024
Excellent
Always booked with Rio park, food first class, brilliant for young family
Hotel Rio Park responded to this review. View the response.
Dear Terence, thank you so much for your positive comments about the Hotel Rio Park. As returning guests it is great to hear that you enjoyed another good holiday with us. We hope to see you all again soon. Kind Regards, MedPlaya Hotels Benidorm
Susan berry left a review on 30/06/2024
Mrs
We had a fantastic 3day break in the. Rio park and have stayed before many times and wouldnt stay anywhere else .looking forward to our next visit regards sue berry.
Hotel Rio Park responded to this review. View the response.
Dear Susan, Many thanks for again choosing the Rio Park for your Benidorm holiday. We are delighted that you had a great time and we look forward to welcoming you back to our hotel. Kind regards, MedPlaya Hotels Benidorm
Piotr Nocuń left a review on 26/06/2024
Content
Everythings ok
Hotel Rio Park responded to this review. View the response.
Dear Piotr, thank you for your comments. We are pleased you enjoyed your stay and hope to see you again in the future. Kind Regards, MedPlaya Hotels Benidorm
Jesus Vicente Alguacil left a review on 25/06/2024
Excelente
La habitación muy bien, el personal súper atento nos trataron muy bien, había animación para todas las edades, nos gustó mucho el detalle de la botella de vino de bienvenida y del de despedida, agua, fruta... muy recomendable
Hotel Rio Park responded to this review. View the response.
Estimado Jesús, Gracias por sus amables palabras y por compartir su experiencia con nosotros. Nos complace saber que disfrutó de su habitación, del trato de nuestro personal y de las actividades de animación. Nos alegra que haya apreciado los detalles de bienvenida y despedida. Es un placer para nosotros haber hecho de su estancia una experiencia agradable y memorable. ¡Esperamos darle la bienvenida de nuevo muy pronto! Saludos cordiales, Hoteles MedPlaya Benidorm
Julie Marshall left a review on 22/06/2024
Great
Lovely stay. Manuel in resteraunt was so lovely helpful and hardworking as most of the staff. Blonde English lady on reception so helpful. Strange miserable rude woman on the wine in evening meal buffet. Very rude but apart from that wonderful!!
Hotel Rio Park responded to this review. View the response.
Dear Julie, we are pleased that overall you enjoyed your stay with us at the Rio Park and thank you for taking the time to share your feedback. We hope to see you again in the future. Kind Regards, MedPlaya Hotels Benidorm
David left a review on 07/06/2024
Vacaciones en familia
Nos gustó mucho el trato del personal, siempre atentos t serviciales. Las animaciones fueron de lo más relevante ya que había tanto para peques como para adultos. Lo único que podría discrepar es en el horario de cierre de la piscina ya que era a las 18h, demasiado temprano, y no nos lo avisaron, tras preguntar comentaron que en julio y agosto cerrarían a las 19h. La comida en el buffet bastante buena y variada,no habia surtidor de agua gratuito como en otros hoteles pero es lo de menos. En términos generales me gustó mucho el hotel, es la segunda vez que vamos. Por cierto nos obsequiaron con una bolsita para el viaje de vuelta con agua, fruta...y por contratar la reserva por su pagina nos regalaron una botella de vino al llegar el primer dia. Tuvieron muchos detalles la verdad sea dicha. Bastante contentos con nuestra estancia .
Hotel Rio Park responded to this review. View the response.
Estimado David, Muchas gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel. Nos alegra saber que disfrutaron del trato atento y servicial de nuestro personal, así como de nuestras animaciones tanto para niños como para adultos. Lamentamos que el horario de cierre de la piscina no haya sido de su agrado. Es gratificante saber que la comida del buffet fue de su agrado y que valoraron los detalles adicionales. Esperamos tener el placer de recibirles por tercera vez en el futuro y seguir superando sus expectativas. Saludos cordiales, Hoteles MedPlaya Benidorm
Megan Osborne left a review on 05/06/2024
Great family break
Really great hotel, very clean All the staff were friendly and helpful Good entertainment The only downside were the lifts were very slow at meal times Would definitely stay here again
Hotel Rio Park responded to this review. View the response.
Dear Megan, we are pleased that overall you enjoyed your family break with us at the Rio Park. Hopefully we will get to welcome you all back again soon. Kind Regards, MedPlaya Hotels Benidorm
Tracey Bernadette Highgate left a review on 03/06/2024
fabulous family holiday
We had a fabulous family holiday at the hotel to celebrate my birthday - the staff were very friendly - hotel very clean and rooms very spacious. we had a family room on the 12th floor nice views and it was perfect - one minor niggle dressing table mirror to high when seated -beach 10 mins walk - shops close by - great for children - lifeguards excellent-entertainment varied - really enjoyed out stay and would definitely return -thankyou .
Hotel Rio Park responded to this review. View the response.
Dear Tracey, we are delighted you enjoyed celebrating your birthday with your family at the Hotel Rio Park. Thank you for taking a moment to share your comments with us. We hope to have the opportunity to welcome you back again in the future. Kind Regards, MedPlaya Hotels Benidorm