Reviews
Phyllis Atkin left a review on 20/06/2017
Good But......
My family and I stayed at the Rio Park last week in a superior twin and two single rooms. Overall we thoroughly enjoyed our stay superior room was clean and comfortable with a large walk in shower the singles were small and a little cramped but my brother and sister -despite being disabled, said they were fine with them and would stay in them again. The hotel itself has not changed much over the last few years, the swimming pool is lovely and clean and the deeper pool is never crowded when I stay. The night entertainment show is always of a reasonable standard and at times excellent. There is always a large selection of food with roast beef, roast lamb and pork on offer several nights. The spread on the 50th anniversary night was superb! There are just a few things that let my stay down, one is the shortage of umbrellas around the pool which are crucial in hot sunny weather. On our last morning, all umbrellas were reserved by 7.45 despite being told you cannot enter area until 8.00 and so my sister and I had to sit on upper terrace instead of round the pool. The location of our rooms regarding my disabled sisters closeness to myself and brother was not great- she was on the second, he was on the third and I was on the eleventh floordespite email requests and phone calls for my brother to be on the same floor. Understanding the hotel was full and they cant please everyone I said this was fine we could contact each other by phone if there were any problems -but alas two of the phones werent working properly and even reception couldnt get through to my room. Reported first day they were still not working right by the end of our stay. Also the patio door in my superior room had a loose catch and at times did not close properly so the air conditioning did not come on - this was only explained to me after suffering an extremely hot night in my room with very little sleep. You literally had to slam the door so there was not the slightest gap the catch was still bent and loose when I left. The Amigo Card desk was unmanned whenever I was in the hotel and reception could not help with checking the registration of my card. Despite these problems we will all go back again, we love it.
Hotel Rio Park responded to this review. View the response.
Hello Phyllis Thank you for your comments regarding your recent stay at the Hotel Rio Park. We are sorry that you had a few issues with your rooms. Unfortunately the superior rooms are located on the 11th & 12th floor and there are no single rooms located on these floors. We are pleased that despite a few setbacks you would still come back again and we look forward to welcoming you back again in the future. Kind Regards MedPlaya, Guest Relations Team
John Davies left a review on 18/06/2017
!!!!
Have stayed here many times now and have enjoyed every one, we were a bit annoyed that we could not stay in our room on the departure day till later as our coach was not picking us up for our late flight till 5:45 p.m. so had nowhere to rest or shower to freshen up for the long journey home
Hotel Rio Park responded to this review. View the response.
Hello John Thank you for returning to stay at the Hotel Rio Park and for sharing your thoughts. Unfortunately when the Hotel is full it may not always be possible to offer a late check /courtesy room so we apologise that it was not possible on the day of your departure. We do hope that you would still return again for another holiday. Kind Regards Medplaya, Guest Relations Team
Marianne left a review on 17/06/2017
Anniversary holiday
It was our 35th wedding anniversary so we decided to take a weeks holiday in benidorm. We chose the Rio Park, as we had been there before and felt it was good value for money. We had a superior club room as a treat, and were on the eleventh floor. The room was spotlessly clean, decorated in white with old gold accessories. When we arrived, our safe didnt work properly, but I told reception and a handyman was there straight away to fix it, brilliant service. We had complimentary bathrobes and slippers, a fridge and kettle with good size mugs to make tea or coffee. Good balcony, overlooking the pool and outside stage. A neat bathroom with a walk in shower, hairdryer and toiletries, etc, finished off the facilities. Overall, we felt it was a nice room with the litte extra touches that add to your comfort on holiday, but there were a couple of little things that would have really been useful. A soap dish, or somewhere to put the shower gel would be handy, and a shower curtain would keep the water where its supposed to be. The chairs on the balcony were sturdy, but not very comfortable, so there wasnt anywhere to sit except on the bed. An armchair would have been nice. The rest of the hotel facilities were very good, great for families, lovely pool, entertainment every night, activities during the day as well. A large and comfortable poolside seating and sunbathing area, plus main bar and a pub bar. Food was fine, something to suit all tastes. Apart from the small changes in the room, we felt the Rio Park offers good value holidays for everyone. I would also recommend that holidaymakers learn a little basic Spanish, it makes all the difference.
Hotel Rio Park responded to this review. View the response.
Hello Marianne We are pleased that overall you enjoyed your time at the Hotel Rio Park and the new superior rooms. We shall pass on your suggestions for you. Hopefully we will see you again soon. Kind Regards MedPlaya, Guest Relations Team
Lisa Doherty left a review on 16/06/2017
Holiday
Excellent stay as always just a shame the rooms are not big enough for families
Hotel Rio Park responded to this review. View the response.
Hello Lisa Thank you for staying once again at the Hotel Rio Park and for your comments. We are currently in the process of making more family rooms so that we will have more rooms that can sleep 4, these are Junior Suites and so they will have a lot more space in them. Hopefully we will see you again soon. Kind Regards Medplaya, Guest Relations Team
Nadine Randall left a review on 15/06/2017
Another great stay
Stayed in a superior room this time, couldnt fault it. Bathroom was incredible. Only downside was the air con. Have stayed in this hotel many times and the air has been second to none but this time it was not the best. Hardly felt any cold air the whole 4 days we were there. Other than that, 5 as always including the food.
Hotel Rio Park responded to this review. View the response.
Hello Nadine We are sorry to hear that on this occasion you did not feel that the air con was as good in your. We are pleased however that you enjoyed all other aspects of your holiday at the Hotel Rio Park and we hope that you would still choose to return again in the future. Kind Regards MedPlaya, Guest Relations Team
Catherine Rose left a review on 15/06/2017
Another great stay
Stayed in a superior room this time, couldnt fault it. Bathroom was incredible. Only downside was the air con. Have stayed in this hotel many times and the air has been second to none but this time it was not the best. Hardly felt any cold air the whole 4 days we were there. Room 1209. Other than that, 5 as always including the food.
Hotel Rio Park responded to this review. View the response.
Hello Catherine We are sorry to hear that on this occasion you did not feel that the air con was as good in your. We are pleased however that you enjoyed all other aspects of your holiday at the Hotel Rio Park and we hope that you would still choose to return again in the future. Kind Regards MedPlaya, Guest Relations Team
Betty Hardy left a review on 14/06/2017
Excellent as always
Excellent hotel have been visiting for many years. We were in one of the newly refurbished rooms which could not be faulted. A very big well done tobthe management & staff. There something for everyone here
Hotel Rio Park responded to this review. View the response.
Hello Betty Thank you for choosing to return to stay once again at the Hotel Rio Park. We are delighted to hear that you enjoyed another good visit at the Hotel and hope to see you back again soon. Kind Regards MedPlaya, Guest Relations Team
LORRAINE MURRAY left a review on 13/06/2017
Hotel location brilliant
Very good hotel had no faults would definalty stay there again everything about hotel medplaya rio park beindorm was do good hope to go back soon regards Lorraine.
Hotel Rio Park responded to this review. View the response.
Hello Lorraine We are very pleased to hear that you enjoyed everything about your stay at the Hotel Rio Park. Hopefully we shall see you back again soon. Kind Regards MedPlaya, Guest Relations Team
CRISTINA OLARIU left a review on 12/06/2017
BIEN
TODO BIEN MENOS LAS CAMAS
Hotel Rio Park responded to this review. View the response.
Hola Cristina Muchas gracias por compartir sus pensamientos sobre el Hotel Rio Park con nosotros. Nos complace saber que haya pasado unas vacaciones agradables en nuestro hotel. ¡Esperamos tener la oportunidad de darle de nuevo la bienvenida al Rio Park! Saludos cordiales, Equipo de Relaciones Públicas, Hoteles MedPlaya
Carly Field left a review on 08/06/2017
Good, reasonably priced hotel
We stayed for four nights in one of the newer rooms 1231. The room was lovely although there was not a cot in the room when we arrived even though we requested this. We then had to ask the hotel 3 times for one before it arrived. The room was lovely, there was a mini bar although not very cold, the furniture and decor was nice, big comfy bed, safe for an extra charge and a lovely bathroom. The food was excellent we was half board, not a massive choice at dinner but of a good quality. There was alwys veggie optiona, a fish option and lots of meat. The location was 20min walk from old town, 10-15min walk to beach. There were a number of bars in close proxmity.
Hotel Rio Park responded to this review. View the response.
Hello Carly Thank you for your comments about your recent stay at the Hotel Rio Park. We are sorry to hear that you had problems getting the cot put into your room. It is good to know that despite this set back it did not deter from having an enjoyable stay with us. Hopefully we will see you back again in the future. Kind Regards MedPlaya, Guest Relations Team