Reviews
jacqueline kitts left a review on 22/06/2018
mobility
we have just come home from the Rio Park & we really enjoyed ourselves - from the fantastic staff to the entertainment - the only issue that we had which wouldnt be an issue to many people was the lack of a lift to & from the pool area - my husband is disabled & although he could go out of the restaurant to the pool this door was locked when we wanted to leave this area & he had to walk what seemed like miles to get back to the terrace he really struggled with the length of the ramps & the distance from all facilities because of this our holiday was set around the terrace - other than this we had a really good time we would go back but we would have to have another terrace holiday ideally the dining room door could be left open for disabled access
Hotel Rio Park responded to this review. View the response.
Hello Jacqueline We are happy to hear that overall you enjoyed your time at the Hotel Rio Park. We are sorry to hear that you experienced some issues with the disabled access to the pool area, hopefully this is something will be able to look at during our refubishment plans that will be taking place next year. Hopefully if you do choose to return again in the future we will be able to do more to make things more accessible for your husband. Kind Regards MedPlaya, Guest Relations Team
Melanie Belcher left a review on 21/06/2018
Staff and rooms not up to scratch
Over all its a good hotel, the staff at reception are a let down missrable and not that helpful, complained about air conditioning as my daughter has poorly lungs and on oxygen, they sent some body up and said it was fine, we had to go and spend money on 2 fans, never offered any, the maids are that good at cleaning the rooms the floor had a quick wipe over but the sweets my little girl had dropped were there all week, yeah a should have picked them up but, just proves a point realy that its not done rite, the balcony was never swept all week either, the bedding was another argument they changed the top sheets on 2 beds, we had 3 beds, so I complained at 12.30 it Was 6 oclock when they decided that we could have clean bedding after me going down three times to complain, the hotel is great, and the kids entertainment is fab and the entertainment staff are fab, but the rio park staff at reception need some training on people skills, and the cleaners could do with doing some work,
Hotel Rio Park responded to this review. View the response.
Hello Melanie Thank you for taking the time to share your feedback with us regarding your stay at the Hotel Rio Park. We are sorry to hear that certain aspects did not meet with your expectations and we do appreciate all of your feedback. It is good to know that you enjoyed the entertainment provided. Kind Regards MedPlaya, Guest Relations Team
CARLOS TAYAR ALCALDE left a review on 19/06/2018
COMENTARIO
SATISFACTORIO.
Hotel Rio Park responded to this review. View the response.
Hola Carlos Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia en el Hotel Rio Park. Nos algegra saber que tuvo una estancia agradable con nosotros. Esperemos darle la bienvenida de nuevo a Rio Park para futuras vacaciones en Benidorm. Saludos cordiales, Equipo de Relaciones Publicas MedPlaya
LOLA HERNANDEZ LOPEZ left a review on 19/06/2018
muy profesionales
Hemos quedado muy contentos.
Clare Maughan left a review on 19/06/2018
Recent stay
Med playa rio park was spotless. Rooms lovely and bright and well furnished. Pool area great and food choice was good although at times not as hot as could be. Staff pleasant and definitely stay again
Hotel Rio Park responded to this review. View the response.
Hello Clare Thank you for taking the time to share your review about your stay at the Hotel Rio Park. We are pleased that overall you enjoyed what the Hotel has to offer and we hope to see you again in the future. Kind Regards MedPlaya, Guest Relations Team
Ana Belen Mateo Cortes left a review on 18/06/2018
Excelente
Me encanta este hotel
Hotel Rio Park responded to this review. View the response.
Hola Ana Belen Gracias por compartir sus pensamientos sobre su estancia en el Hotel Rio Park.Siempre es agradable recibir comentarios positivos sobre nuestro hotel y nos alegramos que hayan pasado una estancia agradable con nosotros.Esperamos volver a veros en un futuro.Saludos cordiales,Equipo de Relaciones Públicas Hoteles MedPlaya
Emer Cosgrave left a review on 13/06/2018
Fantastic
The hotel is fantastic from start to finish of our stay. The staff are very helpful and friendly. The hotel is very well kept and room are very comfortable with everything you need. The food was to die for with such a vast variety and very fresh. The pool are is very clean and the pool bar and snack bar is very reasonable. Would recommend this hotel to anyone travelling to Benidorm it must be the best hotel I have stayed in.
Hotel Rio Park responded to this review. View the response.
Hello Emer "Fantastic" we are delighted to hear that this is what your thought about your time at the Hotel Rio Park. We are pleased that you enjoyed all of the services and facilities and hope that you will return again in the future. Kind Regards MedPlaya, Guest Relations Team
Brian Elder left a review on 13/06/2018
Bathroom
shower base very slippy. should have a plastic mat on floor. Needs a WARNING notice as I slipped and fell first time used.
Hotel Rio Park responded to this review. View the response.
Hello Brian Thank you for sharing your review regarding your stay at the Hotel Rio Park. We are sorry to hear that you found the shower to be very slippy and we do appreciate your feedback. Kind Regards MedPlaya, Guest Relations Team
MARIA ENCARNACION GARCIA RUIZ left a review on 12/06/2018
Mucha comida pero nefasta
La comida estaba sin sabor,la carne muy recalentada y de sensación vieja o pasada,el pollo asado malísimo,nos gusta mucho el hotel pero la calidad de la comida ha bajado un montón La habitación maravillosa,el colchón fenomenal
Hotel Rio Park responded to this review. View the response.
Hola Maria Gracias por sus comentarios sobre su reciente estancia en el Hotel Rio Park. Lamentamos que no se quedó satisfecho con algunos aspectos del hotel, sus comentarios son importantes para nosotros ya que nos ayudan a mejorar. Esperamos volver a veros en un futuro. Saludos cordiales,Equipo de Relaciones Públicas Hoteles MedPlaya
SUSAN BERRY left a review on 10/06/2018
happy holidays
We had a great 9 days stay in the rio park the only criticism I have is the shower in the bathroom drastically need a hand rail , we found the shower tray very slippy and I had to put a towel down to stand on for fear of slipping and knowhere to hold on to , otherwise everything else was fantastic , good food and great entertainment the staff work really hard in what they do , thank you .
Hotel Rio Park responded to this review. View the response.
Hello Susan We are so pleased to hear that once again you enjoyed Happy Holidays with us at the Hotel Rio Park. Thank you for taking the time to share your feedback with us. We hope to see you again soon. Kind Regards MedPlaya, Guest Relations Team