Reviews
Santiago Ruiz Aradas left a review on 07/12/2017
Escapada
El hotel estupendo,desayuno y comida muy bien,el personal muy atento,un 10,repetiremos
Hotel Rio Park responded to this review. View the response.
Estimado Santiago, Muchas gracias por compartir sus pensamientos sobre su estancia en el Rio Park con nosotros. Nos alegra saber que estuvo a gusto durante sus vacaciones y que las comidas ofrecidas en el buffet fueron a su agrado. Esperamos volver a verle de nuevo en Benidorm y en el hotel Rio Park! nbsp; Saludos cordiales, Equipo de Relaciones Puacute;blicas hoteles MedPlaya
John Davies left a review on 04/12/2017
New Club Room
Wonderful holiday as usual, having stayed here many times, but first time in the upgraded rooms, was great having a wet room instead of a bath with overhead shower as I have disabilities so was able to shower easily. plus all the extras made the stay much better than before, brilliant entertainment, cannot fault any aspect of the stay. thank you Rio Park
Hotel Rio Park responded to this review. View the response.
Hi John, Many thanks for sharing your views with us regarding your stay at the hotel Rio Park. We are delighted that you enjoyed your holiday and that you were happy with the newly refurbished room with walk-in shower. nbsp; We hope to see you again in the near future! nbsp; Kind regards, MedPlaya Guest Relations team
James Turnbull left a review on 26/11/2017
Very Good Quality Hotel in great location.
Very good hotel offering excellent value. Superior rooms are very nice. Food is among the best we have had in any Benidorm hotel, with plenty of choice available. All staff were very friendly and attentive. All areas of hotel were well maintained and the standard of cleanliness was excellent. We recommend the Rio Park and intend to return in future.
Hotel Rio Park responded to this review. View the response.
Hello James Thank you for posting your comments regarding your stay at the Hotel Rio Park. We are happy to hear that everything was to your satisfaction and we look forward to welcoming you backa again in the future. Kind Regards MedPlaya, Guest Relations Team
TOÑI VIVES ALONES left a review on 24/11/2017
COMIDA
Estuve en la habitación 1125, y quede contenta, ya que mi madre esta mayor y no puede andar muy bien, y esta habitación esta al lado del ascensor, Referente a la comida, El desayuno muy bueno, comida y cena bien, pero los postres son escasos y poca variedad. Creo que tendrían que renovarlos, ya que hace tres años estuve y son los mismos.
Hotel Rio Park responded to this review. View the response.
Hola TONtilde;I Muchas gracias por compartir sus pensamientos con nosotros sobre su estancia en el Hotel Rio Park. Sus comentarios son muy valiosos para nosotros y agradecemos su tiempo. Esperamos tener la oportunidad de darles la bienvenida de nuevo al Hotel Rio Park. Un saludo cordial, Equipo Relaciones Puacute;blicas, MedPlaya
Dirk van de Kaa left a review on 15/11/2017
Disapointed
Stayed for this visit in a Superior room, very disappointing . On first viewing the room appeared very light,with almost everything being white - rather clinical infact. In the old rooms you had a bureau with a drawer, shelves and a mirror, in these rooms you have a bureau with a small fridge, which incidentally you have to pay for if you wish to use it, being in place of the shelves. The bedside tables have no drawers, the wardrobe neither? The wardrobe has two hanging sides which have 4 coat hangers each, one side having the safe in it which means you cannot even hang a shirt above it. The other side having a case rack to put your case on!! If you are staying for longer that a few days finding somewhere to put your clothes is quite a problem. The bathroom has a large washbasin cabinet with a good mirror and light. Walk in shower looks very nice until you use it. No indication on the tap for hot or cold,water, nowhere to put your shower gel, shampoo etc except on the floor of the shower which is quite slippery in places something that could be quite dangerous especially as a lot of older people stay in this hotel. Conclusion being that these new rooms could only have been designed by a man with little thought for the people who will stay in them.
Hotel Rio Park responded to this review. View the response.
Hello Dirk Thank you for taking the time to share your comments regarding your recent stay at the Hotel Rio Park. We are sorry to hear that you were dissapointed with the new superior rooms and that you found them to be lacking in space.nbsp; We do apprecaite all of your feedback as it helps us to monitor how we are performing as a Hotel. We do hope hope that despite some setbacks it would not deter you from returning again in the future. Kind Regards MedPlaya, Guest Relations Team
Sandra Gonzalo Perez left a review on 06/11/2017
MUY BIEN!!!
Todo perfecto en este hotel, mucha limpieza, las personas que alli trabajan encantadoras, comida muy buena.... Por poner una pega....la animación , que está muy bien pero orientada principalmente al turismo extranjero...estaria bien algo de animacion en español!!
Hotel Rio Park responded to this review. View the response.
Hola Sandra Gracias por tomarse el tiempo a dejarnos una resentilde;a sobre su estancia en el Hotel Rio Park. Nos algegra saber que tuvo una estancia agradable con nosotros y que el trato del personal fue muy agradable. Esperemos darle la bienvenida de nuevo a Rio Park para futuras vacaciones en Benidorm. Saludos cordiales, Equipo de Relaciones Publicas MedPlaya
Peter Horsley left a review on 06/11/2017
Happy days
To much queuing meal times Ie for tea coffee juice eggs etc Quests experienced bed bug problems me & partner suffered lower leg bites never been bitten before in 40 years of traveling !
Hotel Rio Park responded to this review. View the response.
Hello Peter Thank you for taking the time to add your comments regarding your recent stay at the Hotel Rio Park. We do appreciate all your feedback and we apologise for any problems you encountered. We do hope that you would consider staying with us again in the future. Kind Regards MedPlaya, Guest Relations Team
Raymond Lane left a review on 02/11/2017
Rio Park
This was the first time that we had used one of the newly decorated rooms and my opinion is that they are not worth paying the extra for. The shower is very slippy and we had to buy something to stand on to prevent a fall. We have two more visits to this hotel booked and we will stay in the normal rooms
Hotel Rio Park responded to this review. View the response.
Hello Raymond We are sorry to hear that the newly decorated rooms did not meet with your expectations.nbsp; We do appreciate your feedback and comments. It is good to hear that you still plan on returning to the Hotel and we look forward to welcoming you back again soon. Kind Regards NedPlaya, Guest Relations Team
JOHN FRANKLAND left a review on 22/10/2017
Good Value Hotel
Stayed over for 2 nights in late Oct. The hotel rooms need a furniture update and re-decoration. The Staff were attentive and efficient. Entertainment was second to none. Food was pretty good. Breakfast was excellent. Bar prices were very reasonable. Overall not a bad place at all.
Hotel Rio Park responded to this review. View the response.
Hello John Many thanks for adding your thoughts regarding your recent 2 nights at the Hotel Rio Park. We are pleased that overall you enjoyed the service you received and liked the entertainment taking place. We are currently in the process of making updates to the rooms and this is an ongoing process. Hopefully you would consider returning again in the future. Kind Regards MedPlaya, Guest Relations Team
John Adair left a review on 20/10/2017
Hugely Disappointed
The reason behind my disappointment are as follows, 1. On arrival reception insisted we had booked a superior room only and sent us to a room which did not have the club superior extras at all, of which we had booked and paid for. It was my wifes birthday and this was the reason for booking this room what a major let down. 2. With regards to hygiene our room was not cleaned to a proper standard day by day and the beds were unchanged, the bathroom sink and shower area was not cleaned to a proper standard, also having numerous amount of cats running around the complex urinating and fighting with each other which can keep you awake is disgusting and pigeon droppings all over the outside of the glass elevators which were never cleaned also disgusting the time has come to get rid of this cats and pigeons. 3. Attitude of staff a. Reception staff, especially girl with English accent who had no name tag on, b. bar staff need retraining in customer service as they are quite rude. 4. Food selection in the hotel is certainly not up to the standard of your sister hotel the flamingo oasis. The selection is very poor and there was very little fresh fruit on offer. All in all our stay at the Rio Park was not a good experience and we did not get the club superior package we paid for. We would hope that you would come back to us with a favourable reply.
Hotel Rio Park responded to this review. View the response.
Hello John We are very sorry to hear that the Hotel Rio Park did not live up to your expectations.nbsp; It is never our intention for anyone to experience problems and we apologise for any inconvenience caused to you. Please be assured that your comments will be passed on for you and we thank you for taking the time to share your opinions. Kind Regards MedPlaya, Guest Relations Team