Reviews

Cheryl Lott left a review on 15/08/2019

Great Stay

We stopped in the Club rooms to access the adults only pool and upgraded room which was worth it as it was height of school holidays. Only negative comment about whole stay would be the lack of shade at the pool, it desperately needs something sorting as there is no option to lay in anything other than full sun ????????. Other than that it was great ????

Hotel Flamingo Oasis responded to this review. View the response.

Hello Cheryl, Many thanks for sharing your views with us regarding your stay at the Flamingo Oasis. We are pleased that you had a good stay with us and that you were happy with the Club facilities. There is a canopy on the roof top terrace for shade but we can unfortunately not have parasols for safety reasons. Your comments have been sent to the hotel manager. We hope to see you again at the Flamingo Oasis! Kind regards, MedPlaya Hotels Benidorm

ESTHER DIAZ SANCHEZ left a review on 12/08/2019

Personal

Increíble el personal que tienen es una maravilla, gente muy amable y muy amigable!

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Esther, Muchísimas gracias por sus amables palabras. Es alentador saber que estuvo muy contenta con la atención del personal. ¡Esperamos tener la oportunidad de darle de nuevo la bienvenida al hotel Flamingo Oasis! Saludos cordiales, Hoteles MedPlaya Benidorm

JOAQUIN DIAZ MINGARRO left a review on 07/08/2019

Muy inglés todo

Lo mejor del hotel : El personal que trabajaba con ustedes de lo mejor que hemos visto .Lo peor del hotel : Hemos pensado muchas veces que no estábamos en España . Pero saliendo por la ciudad a pasear no nos ha extrañado . Seguramente las próximas vacaciones NO visitaremos la ciudad de Benidorm.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Joaquin, Gracias por sus comentarios sobre su estancia en el hotel Flamingo Oasis. Nos complace que haya disfrutado de sus vacaciones aunque Benidorm no haya cumplido con sus expectativas. Esperamos tener la oportunidad de darle de nuevo la bienvenida a los hoteles de MedPlaya en Costa del Sol, Salou y Costa Barava. Saludos cordiales, Hoteles MedPlaya Benidorm

Kristy Rogerson left a review on 01/08/2019

Fantastic

Absolutely loved it from start to finish entertainers are amazing!! So much fun!! Although we done quiz and never revealed the winner!... food was outstanding poor that the pool kept being closed due to people using it as a toilet! But other than that it was fanatic

Hotel Flamingo Oasis responded to this review. View the response.

Hi Kristy, We are delighted that you loved your holiday from start to finish. It's lovely to know that you found the food to be outstanding. We hope to see you again at the Flamingo Oasis! Kind regards, MedPlaya Hotels Benidorm

MARIA TERESA FERNANDEZ left a review on 24/07/2019

Todo bien

Parece que estés en otro país. Pero todo muy bien

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Maria Teresa, Nos alegra que haya disfrutado de sus vacaciones en el hotel Flamingo Oasis. Saludos cordiales, Hoteles MedPlaya Benidorm

MARCUS OLIVER left a review on 18/07/2019

A surprise Visit

The staff at the hotel were great and accommodating for me for a 2 night stay, to surprise my other half for her birthday. The hotel was great and ideal.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Marcus, It's lovely to read that you had a great time at the Flamingo Oasis, especially as you were here for a special celebration. Many thanks for posting your comments. We hope to see you again in the near future! Kind regards, MedPlaya Hotels Benidorm

Mr S Adair left a review on 18/07/2019

Poor Food and entertainment

I have been to this hotel several times and like it very much, but I have noticed that the last couple of occasions that the food has deteriorated and the evening entertainment needs to be updated as its the same thing every visit. Other than that I love the hotel very much, if those two matters where looked into, it would make it a perfect place to stay.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Mr Adair, Thank you for sharing your views with us regarding your stay at the hotel Flamingo Oasis. We are pleased that you once again had a good stay with us although you feel that improvements can be made. Your comments have been sent to the hotel management. We hope to see you again at the Flamingo Oasis! Kind regards, MedPlaya Hotels Benidorm

Michael Page left a review on 17/07/2019

Revisited

Excellent break at Flamingo again. Love it and will always return after about 70 visits since the year after it opened

Hotel Flamingo Oasis responded to this review. View the response.

Hi Michael, It is lovely to know that you once again had a great stay at the Flamingo Oasis. Thank you very much for your kind words. We hope to see you again soon! Kind regards, MedPlaya Hotels Benidorm

SARA GARCIA left a review on 10/07/2019

Vacaciones en familia

Excelente

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Sara, Es fantástico saber que haya pasado unas vacaciones buenas junto a su familia en el hotel Flamingo Oasis. ¡Esperamos volver a verle de nuevo en un futuro próximo! Saludos cordiales, Hoteles MedPlaya Benidorm

Pere Heredia Ardiaca left a review on 09/07/2019

buena semana de descanso

EN GENERAL LA ESTANCIA HA ESTADO BIEN TANTO LAS INSTALACIONES COMO EL HOTEL EN GENERAL UNA DE LAS UNICAS PEGAS QUE LE HEMOS ENCONTRADO ES LA COMIDA SIMPLE REPETITIVA Y SIEMPRE LO MISMO. ARROZ CON LECHE CALIENTE POSTRES PREFABRICADOS TODOS Y LOS QUE NO SIN GUSTO ALGUNO LAS ENSALADAS SIEMPRE LAS MISMAS LA CARNE Y COSTILLA AL HORNO SIEMPRE LA MISMA SALSA Y LA FALTA DE UN SHOW COCKIN PARA COMER ALGO A LA PLANXA.COCINA SIN IMAGINACION Y ABURRIDA . HEMOS ESTADO EN LA ZONA CLUB Y LO QUE NO ME HA GUSTADO ES QUE TUBIERA QUE SUBIR A LA PLANTA 24 SI QUERIA TOMAR UNA BEBIDA ALCOHOLICA DE MARCA AL ESTAR EN LA ZONA CLUB CREO Q TENDRIAMOS QUE TENER ACCESO A ESA CLASE DE BEBIDAS EN TODA LA ZONA DEL HOTEL. POR LO DENAS EL HOTEL MUY BIEN GRACIAS

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Pere, Gracias por compartir sus pensamientos con nosotros sobre su estancia en el hotel Flamingo Oasis. Es alentador saber que haya disfrutado de sus vacaciones con nosotros. Lamentamos que la comida servida no haya sido a su gusto, nuestros cocineros intentan ofrecer algo para todos y les enviaremos sus comentarios. Esperamos tener la oportunidad de darle de nuevo la bienvenida a Benidorm y a los hoteles de la cadena MedPlaya. Saludos cordiales, Hoteles MedPlaya Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

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- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

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Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

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- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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