Reviews

Emily Judges left a review on 03/01/2020

Enjoyable stay

Thank you so much for an enjoyable stay. All the hard work all the staff put in was much appreciated. So polite, & could not do enough for everyone. Well done all of you xx ????

Hotel Flamingo Oasis responded to this review. View the response.

Hi Emily, Many thanks for all your kind words. We are delighted that you had a great holiday and that you were especially happy with all the staff. We hope to see you again in the near future! Kind regards, MedPlaya Hotels Benidorm

catherine pippard left a review on 31/12/2019

visit over xmas

Enjoyed our stay, but found the entertainment lacked the usual shows, we can go across the road for singers, and what about all the children, they were bored and so running around and making noise, they like us enjoyed Magic John and the Bubble Man. Not at all `please with the singer and his rude jokes, did not stay for that, again that bar and entertainment area includes children, they were asked to leave, not good. And what happened to Santa Claus, looked like chaos to me, and did not care much for the show either. Glad we got the room with the walk in shower, these are much needed in your hotel, we are not usually so lucky. and as we are both nearly 80 and over 80 this means are stay is safe. Will be coming again but not at Christmas. Thanks to all the staff who welcomed us back.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Catherine, Thank you for taking the time to share your views with us on your Christmas stay at the hotel Flamingo Oasis. We are pleased that you had a good stay overall and that you found the staff to be friendly and welcoming. We are disappointed that you felt that the entertainment could improve as our team tried their best to offer something for everyone. Your comments will be sent to the entertainment manager. We look forward to seeing you again at the Flamingo Oasis! Kind regards, MedPlaya Hotels Benidorm

Sarah Cope left a review on 18/12/2019

Very good ????

Very good ????

Hotel Flamingo Oasis responded to this review. View the response.

Hello Sarah We are delighted to hear that the Hotel Flamingo Oasis ticked all of your boxes and that you enjoyed your stay with us. Thank you for taking the time to share your comments with us and we hope to see you back again in the future. Kind regards MedPlaya Hotels Benidorm

Manuel Ponce Sanchez left a review on 10/12/2019

Vacaciones

No se debe de hacer todo en torno a los ingleses, aunque sean mayoría, los pocos españoles nos sentimos desplazados.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Manuel, Gracias por sus comentarios sobre su estancia en el hotel Flamingo Oasis. Nuestra meta es ofrecerles a todos nuestros huéspedes unas vacaciones fantásticas y lamentamos si en algún momento se sintieron desplazados. Sus comentarios han sido enviados al gerente del hotel. Esperamos volver a verle de nuevo en Benidorm y en los hoteles de la cadena MedPlaya. Saludos cordiales, Hoteles MedPlaya Benidorm

Michael Penty left a review on 07/12/2019

Good Value

A very good break for our fifth time at the hotel. Only negative is the room 109 is looking somewhat tired and the beds very uncomfortable. A good value break and will return.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Michael, We are pleased that you had an enjoyable stay with us at the hotel Flamingo Oasis and that you were happy with the good value for money. We look forward to seeing you again! Kind regards, MedPlaya Hotels Benidorm

Julie Cowley left a review on 20/11/2019

Fabulous Holiday

Stayed at this hotel many times and it is still as good as ever.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Julie, Many thanks for your kind words! We are delighted that you once again had a great stay with us at the hotel Flamingo Oasis. Hopefully it won't be long before we see you again! Kind regards, MedPlaya Hotels Benidorm

ANTONIO SALDAÑA GARCÍA left a review on 13/11/2019

Agradable estancia

Agradable estancia. Personal atento y empatico. Habitaciones un poco desangeladas. Comida de poca calidad.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Antonio, Gracias por sus comentarios sobre su estancia en el hotel Flamingo Oasis. Nos complace que haya disfrutado de su estadía y que estuvo particularmente contento con el personal del hotel. Sus comentarios han sido enviados al gerente del hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

Fiona Holbrook left a review on 11/11/2019

Great Hotel

Had a great stay here. All anyone could want . Only one problem ...the bed kept breaking as the slats underneath the mattress kept falling out.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Fiona, Thank you for your comments regarding your recent stay at the hotel Flamingo Oasis. We are delighted that you enjyed your holiday and that the hotel ticked all the boxes for you. We are sincerely sorry about the issue you experenced with the bed and we will forward your comments on to the head of the maintenance department. We hope to get the opportunity to welcome you back to the Flamingo Oasis on future occasions. Kind regards, MedPlaya Hotels Benidorm

Steven Rouse left a review on 07/11/2019

Enjoyable stay, but pool area not ideal

We thought the hotel was very nice. Plenty for the kids to do. Plenty of food choice. Thought the beds were slightly uncomfortable and the swimming pool was very shaded which meant it was very cold. But enjoyed the time we spent there overall

Hotel Flamingo Oasis responded to this review. View the response.

Hi Steven, Thank you for taking the time to write down your thoughts about your stay at the Flamingo Oasis. We are pleased that you had an overall good stay with us and that you were happy with the selection of food. We hope to get the opportunity to welcome you back to the Flamingo Oasis on future occasions. Kind regards, MedPlaya Hotels Benidorm

brian guthrie left a review on 04/11/2019

Good value for money

Great hotel nice and clean , great staff , food could do with more variety

Hotel Flamingo Oasis responded to this review. View the response.

Hi Brian, It's lovely to know that you had a good holiday at the hotel Flamingo Oasis. We are pleased that you were happy with the cleanliness of the hotel and with the friendly staff. Many thanks for sharing your views with us. Kind regards, MedPlaya hotels Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

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- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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