Reviews

JORGE RODRÍGUEZ MÉNDEZ left a review on 07/09/2021

Inmejorable calidadprecio

Todo perfecto a excepción de los ascensores que tardaban mucho pero entiendo que es debido a la situación covid x no deberse compartir ascensor. Muy contentos con la animación en general y en particular Janeth que es una gran profesional

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Jorge, Es fantástico leer que haya pasado unas buenas vacaciones con nosotros en el hotel Flamingo Oasis. Muchas gracias por dejar su reseña. Esperamos poder darle de nuevo la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

Idaira Torrejón Navarro left a review on 07/09/2021

Agradable

Hemos pasado una noche y hemos estado muy agusto.....el hotel es grande y muy bonito....tiene piscina....minigolf...pista tenis...parque infantil....máquinas recreativas....piscina interior un gran holl y las habitaciones grandes y espaciosas. Por otro lado las cosas negativas es que se formaban colas para todo.....para los ascensores...restaurante....el parking exterior pequeño...el desayuno del buffet normal....nada del otro mundo

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Idaira, Gracias por dejar sus comentarios sobre su estancia en el hotel Flamingo Oasis. Nos complace que disfrutara de su estadía y esperamos tener la oportunidad de darle la bienvenida de nuevo a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

MARK ANTHONY BEYNON left a review on 06/09/2021

Medplaya Flamingo

Spent 6 days here had a fab time,lovely rooms, top pool, hotel wasnt full so no rush for sunbeds,some cutbacks due to covid crippling the tourist industry ie food and entertainment, but still good kids really enjoyed

Hotel Flamingo Oasis responded to this review. View the response.

Hi Mark Anthony, We are glad that you had an enjoyable stay with us at the hotel Flamingo Oasis. Many thanks for leaving your comments. Hopefully we will see you again in Benidorm and at the MedPlaya hotels. Kind regards, MedPlaya Hotels Benidorm

GUADALUPE MARIN RUIZ left a review on 06/09/2021

Muy bien

El hotel está muy bien,nos ha gustado mucho, lo único la animación diurna un poco escasa, el personal muy amable y las instalaciones perfectas.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Guadalupe, Muchas gracias por compartir sus pensamientos con nosotros sobre su estadía en el hotel Flamingo Oasis. Nos alegra que disfrutara de su estancia y que estuvo especialmente contenta con el trato del personal y las instalaciones. Hemos tomado nota de sus comentarios. Saludos cordiales, Hoteles MedPlaya Benidorm

EVA MARIA FERNANDEZ left a review on 06/09/2021

Buena experiencia

Buena experiencia

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Eva Maria, Gracias por dejar su valoración sobre el hotel Flamingo Oasis. Nos complace que haya disfrutado de su estancia y esperamos tener la oportunidad de darle de nuevo la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

Yoana Neira López left a review on 06/09/2021

Primera vez en éste hotel.

El hotel está muy bien. Me ha gustado mucho la amplitud que hay nada más entrar y muy bien la limpieza. He estado en la planta 13, muy amable en todo la limpiadora. Ha sido también muy agradable Teo en el comedor. La piscina genial. En el comedor no me ha gustado el pan para las comidas. También falta de postres, poca variedad. También he notado que en los baños de las habitaciones se escucha todo del baño de al lado, se debería mejorar la insonorización. Me gustaría que hubiese disponibilidad de camas de matrimonio. La animación un poco pobre. Las comidas, exceptuando lo antes mencionado, bien. Volveré seguramente, pero me gustaría encontrar mejoras en las cosas que he comentado. Un saludo.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Yohana, Gracias por compartir sus pensamientos con nosotros. Nos alegra que haya disfrutado de sus vacaciones con nosotros aunque piensa que hay cositas para mejorar. La realimentación de nuestros clientes es muy importante para nosotros y hemos tomado nota de sus comentarios. Saludos cordiales, Hoteles MedPlaya Benidorm

ISIDORO ROMERO ROMERO left a review on 06/09/2021

Experiencia Personal

El hotel está muy bien en general. Muy bien en limpieza, piscina. Limpiadora de la planta 13 excelente en todo. En el comedor mención especial para Teo, siempre atento para cualquier cosa que se necesite con todo el personal. En relación a otras veces, ya que soy cliente habitual, debería haber mejor insonorización en las habitaciones, sobre todo en los baños, ya que se escucha todo en el baño contiguo. En el comedor, el pan de mala calidad. Hecho de menos las barras que ponían antes, y que el cliente cortaba el trozo que necesitaba. Eso sí era buen pan. También hay poca variedad de postres. Las comidas bien en general. La animación me gustaba más antes. Cómo cliente espero se tenga en cuenta éste comentario con el fin de mejorar las próximas estancias. Un saludo.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Isidoro, Muchas gracias por de nuevo elegir el Flamingo Oasis para sus vacaciones. Nos alegra que haya disfrutado de su estancia aunque hay cosas de antes que echa de menos. Hemos tenido que hacer cambios para cumplir con el protocolo Covid pero esperamos volver a la normalidad en cuanto se pueda. Esperamos poder darle nuevamente la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

ELSA LEOPOLDO VAZQUEZ left a review on 05/09/2021

Calificación Negativa por la Calidad de la comida y El servicio de ascensores

La comida deja mucho que desear. La calidad de la comida es muy baja I se echa en falta La existencia de una plancha Para carne pollo o pescado.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Elsa, Lamentamos que no hemos cumplido con sus expectativas. Gracias por dejar sus comentarios. Saludos cordiales, Hoteles MedPlaya Benidorm

NOEMI RUBIO MOZO left a review on 05/09/2021

VACACIONES

Muy satisfecha con el resultado de mis vacaciones, han superado mis expectativas con creces. Si tengo que poner alguna pega, sería que me hubiese gustado tener minibar en la habitación y no pudo ser, pero ya digo que por buscar una pega

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Noemi, Es fantástico leer que nuestro hotel superó sus expectativas. Muchas gracias por dejar sus comentarios. Esperamos poder darle de nuevo la bienvenida a Benidorm y al Flamingo Oasis. Salduos cordiales, Hoteles MedPlaya Benidorm

Susana Catalan left a review on 05/09/2021

Vacaciones con niños

Lo más destacable sin duda el personal, son todos amabilísimos. Y, para mí, lo peor la comida, repetitiva y de poca calidad...

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Susana, Gracias por dejar sus comentarios sobre el hotel Flamingo Oasis. Nos alegra que haya pasado una buena estancia en general y que estuvo especialmente contenta con el trato del personal. Hemos tomado nota de sus comentarios. Saludos cordiales, Hoteles MedPlaya Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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