Reviews

Felicitas Ledesma Clavell left a review on 11/09/2018

Recomendable

Hemos reservado a traves de su web, ya q por los otros canales era mas caro, y encima por instagram me aparecio el codigopromocional. Buen marketing Comida muy rica y variada. Personal encantador y educado. Habitacion muy correcta, cocinita completa, todo limpisimo. Si no apetece salir, tiene instalaciones comunes muy bien. Personal de recepcion muy atento

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Ledesma, Muchas gracias por escoger MedPlaya Esmeraldas para su estancia en Tossa de Mar y por dedicar unos minutos de su tiempo en compartir su opinión con nosotros. Nos alegra saber que han podido beneficiarse de las ventajas de reservar en nuestra web y es un placer saber que han disfrutado de una agradable estancia. Agradecemos especialmente su mención al personal y deseamos poder darle nuevamente la bienvenida en su próxima visita a Tossa de Mar. Salutacions, Laura Atenció Client

PHILOMENA MANNION left a review on 05/09/2018

Happy Guests

Great hotel, great location, very good value. Lovely friendly helpful staff always ready to do their best for guests. Nice atmosphere. Food very good. Excellent breakfast included in our price was very good. Would return again.

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Mannion, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar. We are glad to receive your evaluation and we are pleased to know that you enjoyed your stay with us. Thank you for mentioning our location and our friendly and helpful staff and there is nothing happier than hearing that you would visit us again. Thank you for your confidence and we look forward to welcoming you again in a near future. Best regards, Laura Guest Relations

ANNA FERRANDO VIDAL left a review on 04/09/2018

Perfecto

La estancia fue perfecta. Todo muy correcto.

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Ferrando, Muchas gracias por escoger MedPlaya Esmeraldas para su estancia en Tossa de Mar y por compartir su experiencia con nosotros. Nos halaga recibir su valoración y nos satisface saber que han disfrutado de una agradable estancia. Gracias por su confianza y deseamos poder darle de nuevo la bienvenida en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

DAVID SANCHEZ GARCIA left a review on 04/09/2018

Excelente relación calidad precio

Tiene una ubicación excelente y las instalaciones y servicios están muy bien. La relación calidad precio es inmejorable. La limpieza está bien pero es mejorable. La animación es suficiente a los ojos de un niño pero para los adultos es muy amateur, mejorable en definitiva. Valoración general muy positiva.

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Sanchez, Muchas gracias por escoger MedPlaya Esmeraldas para su estancia en Tossa de Mar y por compartir su opinión con nosotros. Nos place saber que su estancia ha cumplido con sus expectativas y agradecemos su mención positiva a la relación calidad precio de nuestro establecimiento. Su opinión es muy importante para mejorar nuestros servicios y trasladaremos su reseña en relación a la limpieza y a la animación al departamento correspondiente. Gracias por su confianza y deseamos poder servirle de nuevo en su próxima estancia en Tossa de Mar. Saludos, Laura Atención Cliente

MIRIAM HERNANDEZ left a review on 04/09/2018

ESTARÁS BIEN

Estarás bien, las habitaciones con wifi y aire son cómodas. Lo malo del hotel es pagar 10 euros por noche de parkinfg y la piscina que es pequeña, no la pisamos. Pero la habitación es cómoda limpia y se está bien.

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Hernandez, Muchas gracias por compartir su opinión en relación a su estancia en MedPlaya Esmeraldas. Nos alegra que su estancia haya sido satisfactoria y que las habitaciones hayan cumplido con sus expectativas de confort. Gracias por su confianza y deseamos poder atenderle de nuevo muy pronto en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

Yvonne Dirkzwager-Hubel left a review on 26/08/2018

Leuk en goed hotel

Wij hebben een superleuke vakantie gehad. Personeel is heel vriendelijk, hele leuke animatie voor de kinderen. Kamers heel netjes en schoon, prima prijs kwaliteitsverhouding en lekker rustig gelegen. Kleine verbeterpunten: het eten was op zich goed, maar was vaak niet voldoende warm. De wifi viel op 1 telefoontoestel vaak weg bij andere telefoons niet. Wij komen zeker nogmaals terug! We hebben het allemaal heel erg naar ons zin gehad.

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Dirkzwager-Hubel, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar. We are glad to hear that your enjoyed your stay with us and we highly appreciate your mention to our staff. We are flattered to read your comments and there is nothing more satisfying for us than reading that you will return. Thank you for your confidence and we look forward to welcoming you soon at any MedPlaya Hotels. Best regards, Laura Guest Relations

Peter JACQUES left a review on 23/08/2018

Very Enjoyable Stay

Very good hotel with friendly staff , spotless hotel with good amenities for children , pool on the small side but didnt get that busy , plenty of sunbeds , food very good and variation everyday , apartment cleaned everyday and fresh bed linen in the week , very enjoyable stay would definately recommend and return

Hotel Esmeraldas responded to this review. View the response.

Dear Mr. Jacques, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar and for sharing your views with us. We are glad and at the same time very flattered to receive such very positive comments. Our guests satisfaction is main aim and there is nothing happier than hearing that you would return to stay with us again. Thank you for your confidence and for your recommendation and we look forward to welcoming you soon on your next visit to Tossa de Mar. Best regards, Laura Guest Relations

OLGA GENES PEDROLA left a review on 19/08/2018

Habitacions muy antiguas

Habitacions mobiliaris cuina electrodomèstics molt vells, shauria de renovar

Hotel Esmeraldas responded to this review. View the response.

Benvolguda Sra GENES, Moltes gràcies per compartir la seva opinió en relació a la seva estada a MedPlaya Esmeraldas. Ens sap greu llegir que els apartaments no han estat a l'alçada de les seves expectatives. Ens agradaria deixar constància que els estudis estan totalment reformats i que els electrodomèstics i els estris de cuina els renovem constantment. Gràcies per la seva confiança i desitgem poder donar-li la benvinguda novament en la seva propera visita a Tossa de Mar. Salutacions, Laura Atenció Client

Samir M left a review on 15/08/2018

Relax en rustig hotel

Komen al jaren in Esmeraldas en dat is niet voor niks. Ligging van hotel prima, lekker rustige omgeving en in no time lees 3 -4 minuten wandelen in de hoofdstraat van Tossa. Strand op zo’n kleine 10 minuten wandelen. Rustig hotel, veelal gezinnen, dus geen gek lawaaierig jongeren gedoe. Eten is prima al zou ik lekker Tossa in gaan voor de vele autenthieke restaurantjes die goed betaalbaar zijn. Dagelijks word de kamer schoongemaakt en dagelijks schone handdoeken. Enige minpuntje is de koelkast in de kamer, de deur opent de verkeerde kant op. Hopelijk tot volgend jaar Esmeraldas!

Hotel Esmeraldas responded to this review. View the response.

Dear Mr. Samir M, Thank you for your confidence in MedPlaya Esmeraldas and for sharing your views regarding your recent stay with us. We are pleased to receive your evaluation and we are glad to hear that we were able to meet your expectations. Thank you for mentioning our cleaning service and our good location. Thank you again for choosing MedPlaya Esmeraldas and we look forward to welcoming you again in a near future. Best regards, Laura Guest Relations

David Owen left a review on 02/08/2018

Holiday July 18

Very nice Hotel

Hotel Esmeraldas responded to this review. View the response.

Thank you for choosing the Hotel Esmeraldas for your recent holiday in Costa Brava, we are pleased that you enjoyed your stay and hope that we will see you again on future occasions Kind regardsGuest Relations Team MedPlaya Hotels

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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