Reviews

ISABEL SÁNCHEZ MARTÍNEZ left a review on 12/12/2022

Excelente

Hotel estupendo, decoración preciosa de habitaciones y salas. El área de la piscina súper agradable. Situacion inmejorable. Todo perfecto. Por poner una pega quizás el edredón es un poco caluroso para las temperaturas de Benidorm. Estamos muy contestas con la estancia en su hotel. Saludos

The Agir Springs Hotel responded to this review. View the response.

Estimada Isabel, Muchas gracias por escoger Hotel Agir Springs para su estancia en Benidorm y por compartir su opinión con nosotros. Siempre se alegra recibir comentarios positivos sobre nuestro hotel y nos alegramos que hayan pasado una estancia buena con nosotros. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Benidorm. Saludos cordiales, MedPlaya Hoteles Benidorm

JESUS MARIA MATEOS AGUIRRE left a review on 25/11/2022

Todo muy correcto.

Creo que con la puntuación que he dado lo digo todo. MUY BIEN.

The Agir Springs Hotel responded to this review. View the response.

Estimado Jesús, Muchas gracias por escoger Hotel Agir Springs para su estancia en Benidorm y por compartir su opinión con nosotros. Siempre se alegra recibir comentarios positivos sobre nuestro hotel y nos alegramos que hayan pasado una estancia buena con nosotros. Esperamos volver a verle en un futuro cercano. Saludos cordiales, Hoteles MedPlaya Benidorm

FRANCISCO MONTES CAMPOS left a review on 24/11/2022

Muy bien

Todo muy bien, recomendable

The Agir Springs Hotel responded to this review. View the response.

Estimado Francisco, Muchas gracias por compartir sus pensamientos con nosotros sobre su estancia en el Hotel Agir Springs. Nos alegramos que hayan pasado una estancia agradable con nosotros. Gracias por su confianza y será un placer poder darle nuevamente la bienvenida en su próxima visita a Benidorm. Saludos cordiales, MedPlaya Hoteles Benidorm

MIGUEL GIL PLAZA left a review on 23/11/2022

Descanso

EL COLCHON DE MUELLES QUE YA NI EXISTE Y LAS ALMOHADAS MUY MALAS. POR FAVOR CAMBIAR LOS COLCHONES Y LAS ALMOHADAS

The Agir Springs Hotel responded to this review. View the response.

Estimado Miguel, Muchas gracias por sus comentarios sobre su estancia en el Hotel Agir Springs. Nos complace que haya pasado una buena estancia en general con nosotros. Sentimos que hubo algunos aspectos del hotel que no fueron a su agrado. La opinión de nuestros clientes es muy importante para nosotros ya que nos ayuda a mejorar. Esperamos tener la oportunidad de darles la bienvenida de nuevo al Agir Springs. Saludos cordiales, Hoteles MedPlaya Benidorm

STEWART CURSON left a review on 20/11/2022

Disrespectful guests

Noise from neighbouring room terrible at all hours and loud music asked to change rooms but was told by reception they were told to quieten down only to be started again 15 minutes later spoilt holiday not meeting expectations

The Agir Springs Hotel responded to this review. View the response.

Dear Stewart We are sorry to hear that the Hotel Agir Springs did not meet with your expectations. It is never our intention for anyone to experience and problems during their visit and we apologise for any inconvenience caused. Your comments and feedback are important to us and so we thank you for sharing them. We do hope that you would conisder returning to MedPlaya Hotels in Benidorm in the future. Kind Regards, MedPlaya Hotels Benidorm

JUAN JOSÉ GONZÁLEZ BLAS left a review on 11/11/2022

.

Buen hotel, volveré

The Agir Springs Hotel responded to this review. View the response.

Estimado Juan JoséMuchas gracias por compartir sus pensamientos con nosotros sobre su estancia en el Hotel Agir Springs. Nos complace que haya pasado una buena estancia. Esperamos volver a verle en un futuro cercano.Saludos cordiales, Hoteles MedPlaya Benidorm

José Lence Soria left a review on 08/11/2022

Muy bien situado

Hotel muy tranquilo.

The Agir Springs Hotel responded to this review. View the response.

Estimado José, Gracias por dejar sus comentarios sobre su estancia en el Hotel Agir Springs. Nos alegra que disfrutara de sus vacaciones aunque piensa que hay cosas para mejorar. Esperamos tener la oportunidad de darle de nuevo la bienvenida a Benidorm. Saludos cordiales, Hoteles MedPlaya Benidorm

BONO VIAJE MARIA JESUS BARON FERNANDEZ left a review on 08/11/2022

Supremo

Excelente en todos los aspectos

The Agir Springs Hotel responded to this review. View the response.

Estimada Maria Jesus, No podríamos estar mas contentos al leer sus comentarios sobre el Hotel Agir Springs. Es fantástico saber que haya pasado unas vacaciones agradables con nosotros y que le haya encantado todo del hotel. Esperamos volver a verle de nuevo pronto.Saludos cordiales, Hoteles MedPlaya Benidorm

MARÍA ROCIO GARCÍA VIVEROS left a review on 04/11/2022

Hotel confortable y muy limpio

Estuvimos en la junior suite y todo fue perfecto.

The Agir Springs Hotel responded to this review. View the response.

Estimada María, Muchas gracias por compartir sus pensamientos con nosotros sobre su estancia en el Hotel Agir Springs. Nos alegramos que hayan pasado una estancia agradable con nosotros. Gracias por su confianza y será un placer poder darle nuevamente la bienvenida en su próxima visita a Benidorm. Saludos cordiales, MedPlaya Hoteles Benidorm

José Lence Soria left a review on 30/10/2022

Muy bien situado

Bien situado y muy tranquilo

The Agir Springs Hotel responded to this review. View the response.

Estimado José, Muchas gracias por dejar su reseña. Es un placer que haya disfrutado de su estancia con nosotros y esperamos poder darle de nuevo la bienvenida al Hotel Agir Springs. Saludos cordiales,Hoteles MedPlaya Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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