Reviews

stephen ross left a review on 01/10/2018

Great stay..

First time to Santa Monica, usually use Medplaya so great to see same great service provided at sister hotels to Calypso in Salou. Carnt fault anything from room to food all excellent. Would definitely return...

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Ross, Thank you for choosing again MedPlaya for your stay in Calella and for sharing your views with us. We are pleased to hear that you enjoyed your stay with us and we highly appreciate your mention to our customer service. Our main aim is to make your stay as pleasant as possible and we are delighted to hear that you would visit us again. Thank you again for your confidence and we look forward to welcoming you again at any of our MedPlaya Hotels. Best regards, Laura Guest Relations

Trish Murray left a review on 19/09/2018

Good clean hotel

Stayed at this hotel early September had stayed at a Medplaya in Benidorm in March - the location is very good - the hotel is kept very clean - the staff are friendly especially the reception staff and bar staff - nothing was too much trouble - my husband has mobility problems and this hotel is perfect for this as everything on two levels we had a great room overlooking pool - this is a 3 star all inclusive and the food is exactly what you would expect - however the snack bar cooks chips - toasties and burgers to order on the all inclusive which is great - the one downside of this hotel is that the walls are very thin and you could hear people talking in the room next door - however as an all inclusive hotel it is not rowdy which is good and everyone seemed very happy with the hotel - many people return to this hotel and I can understand why - its a good value clean and friendly hotel and is in a very good location for the beach and town - we find the Medplaya group provide excellent value for money and seem to pride their standards on keeping their hotels very clean and training their staff to be friendly and obliging - this is something which is rare now in the hospitality industry well done Medplaya we are now looking to visit another Medplaya hotel early next year - keep up the good service!!!

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Murray, Thank you for choosing again MedPlaya for your holiday and for sharing your views with us. We are very happy to hear that you enjoyed your stay with us and we appreciate your mention to our friendly staff. We are pleased to read that the hotel have meet your husband mobility needs. Your feedback is very important and we will forward your comment concerning the sound insulation to the corresponding department and we apologies for the inconveniences caused. We are flattered to hear your kind words about our MedPlaya Hotels and there is nothing more rewarding for us than reading that you are looking forward to visit MedPlaya early next year. Thank you for your confidence and it will be a pleasure to welcome you again in the near future. Best regards, Laura Guest Relations

JOSE MONTIEL CUELLO left a review on 05/09/2018

Repetiremos

Hemos repetido varias veces la estancia en el hotel. La relación calidad precio buena. La atención tanto de recepción , comedor y bar excepcional. Todas las cosas que hemos pedido siempre se han preocupado y nos lo han solucionado con interés. La diferencia de actualización del hotel , lo suplen con diferencia por la comodidad y atención del personal. La ubicación es muy buena y las instalaciones de la piscina muy buena sol. Nosotros volveremos este fin de semana.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Montiel, Muchas gracias por su confianza y por compartir su experiencia con nosotros. Agradecemos enormemente su fidelidad y apreciamos su mención a la atención recibida por el personal. Por supuesto trasladaremos sus amables palabras a todo el equipo. Nuestro objetivo es hacer todo lo posible para que su estancia sea lo más agradable y no hay mayor satisfacción que leer su deseo de volver a visitarnos. Gracias de nuevo por su confianza y deseamos poder atenderle de nuevo muy pronto. Saludos, Laura Atención Cliente

LOLA ZAMORANO MILLAN left a review on 21/08/2018

Estancia n hotel MedPlaya Sta Mónica

Encantada con la atención recibida del personal del hotel recepción, restaurante,... Los animadores geniales, salvo la coreografa española que me dijo que el ascensor tenía q cogerlo en la planta baja, en vez del entresuelo, al salir del restaurante para subir a la habitación!!!!, así que bajé andando... Los demás animadores muy simpáticos. La comida muy bien. La habitación bien, pero mejoraría el baño grifos oxidados... Gracias, estuvimos muy bien.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Zamorano, Muchas gracias por compartir su opinión en relación a su estancia en MedPlaya Santa Monica. Agradecemos enormemente su mención a la atención recibida y lamentamos si hubo un mal entendido con las indicaciones en relación al ascensor. Su opinión es muy importante para mejorar nuestros servicios y trasladaremos su reseña en relación a los grifos al departamento correspondiente. Gracias por su confianza y deseamos poder atenderle de nuevo en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

MONICA BERGUA CORTADA left a review on 18/08/2018

Estancia familiar

Todo perfecto

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Bergua, Muchas gracias por dedicar unos minutos en compartir su experiencia con nosotros. Nos place recibir su valoración y no hay nada más satisfactorio que saber que su estancia cumplió con sus expectativas. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura Atención Cliente

PATRICE JOUET left a review on 16/08/2018

Avis

Lhôtel est très bien situé, propre et le personnel très sympa. Nourriture style cantine. Pour les activités, dommage que ce soit toujours en anglais ou espagnol. Dur pour les français ! Si vous ne comprenez pas cest difficile. Majorité de résidents anglais. Enfin les transats sont pris dassaut des 8h30.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Jouet, Nous vous remercions pour avoir choisi notre hotel MedPlaya Santa Monica pour votre séjour à Calella. Nous sommes très heureux de recevoir votre évaluation et nous réjouissons que votre séjour ait été à la hauteur de vos attentes. Merci d'apprécier notre emplacement et merci de mentionner la gentillesse du personnel. Nous essayons toujours de faire les activités d'animation en plusieurs langues pour englober les différentes nationalités des clients. Veuillez nous excuser si n'a pas été le cas. Nous souhaitons signaler que l'accès à la piscine à partir de 9 h. Merci de votre confiance et nous espérons vous accueillir à nouveau lors de votre prochain séjour à Calella. Salutations, Laura Service Client

Fabio Carrone left a review on 15/08/2018

Bene e male

All arrivo personale della reception gentile e pronto per alcune richieste extra Camera non proprio pulitissima con bagno con ruggine dietro la porta e residuo di vecchio sapone sulle mattonelle della vasca Cibo discreto ma sempre uguale ! Per tre giorni ho mangiato il solito cibo Personale della cucina poco sorridente e frettolosi per il cambio tavolo Ultra gentile e sorridente Fatima al bar Staff animazione molto bravi e simpatici Così come la reception ultra gentili e preparati

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Carrone, Thank you for choosing MedPlaya Santa Monica for your stay in Calella. We are very pleased to receive your evaluation and we are glad to hear that we were able to meet your expectations. We regret if the room was not to the liking and we will forward your remark to the corresponding department. Thank you for mentioning our friendly staff. We will share your nice words with our team that for sure will be encouraged by your remarks. Thank you for your confidence and we look forward to welcoming you soon on your next visit to Calella. Best regards, Laura Guest Relations

NICOLA CORRIGAN left a review on 04/08/2018

Santa Monica stay July 2018

We have just come back from a 10 day stay at santa monica in calella. The hotel was nice, and gave me a low floor, as i asked for when booking. The staff were very friendly. The swimming pool was not massive, but it never got over crowded, so was not really a problem, but it was very deep. You do have to get up very early though if you want a sunbed. The daytime entertainment was good, lots of activities for both adults and kids, and the entertainment staff were all great, but the evening entertainment wasnt great, and could be improved. The rooms were clean and the wifi and aircon all worked great. But the only issue i had was the restaurant, you had to queue everynight for dinner, the restaurant didnt open untill 7.30pm, but you would have to start queueing just after 7, to get a table, and the queue sometimes would be up the stairs. Apart from that we had a great holiday at Santa Monica.

Hotel Santa Monica responded to this review. View the response.

Thank you for choosing the MedPlaya Hotel Santa Monica for your recent holiday in Calella.We are pleased to read that you enjoyed your stay with us. The restaurant can be busy at certain times during high season when the hotel is completely full, and particularly at the start of the evening dinner service. Queuing can be avoided but we do understand that the earlier times are popular for those guests with families. Its great to read that in spite of this, you enjoyed your stay overall with us and we very much hope that we will see you again.Kind regardsGuest Relations Team MedPlaya Hotels

MONTSERRAT MOYA RAMOS left a review on 31/07/2018

me encanta

genial ¡¡como siempre super agradables desde que empiezo con la reserva aqui en med playa ,me atiende una chica super encantadora , luego recepción Angela increible y despues todos los demás gente super agradables que te hacen una estancia super ¡¡valla para pensar en la proxima estancia y sin dudar para volver , GRACIAS X TODO

Hotel Santa Monica responded to this review. View the response.

Muchas gracias por sus comentarios tan complementarios sobre nuestro equipo, desde el momento de efectuar la reserva hasta su ultimo dia en el hotel.Nos complace saber que el Hotel Santa Monica cumplio sus expectivas en todos aspectos y esperemos darles la bienvenida de nuevo a este popular hotel en futuras ocasiones.Saludos cordialesRelaciones Publicas MedPlaya Hotels

ALFREDO RAMIRESE LORITE left a review on 18/07/2018

nourriture

la nourriture etait froide a chaque repas pas assez varié non plus les dessert que pour les anglais pas terrible non plus quel dommage

Hotel Santa Monica responded to this review. View the response.

Bonjour M. Ramirese, Nous vous remercions d'avoir pris le temps de mettre votre commentaire. Nous regrettons de lire que la nourriture n'a pas répondu à vos attentes. Votre avis est important pour nous, car il nous permet de mieux connaitre vos besoins et nous prenons note de vos commentaires sur la variété de plats et les desserts pour transmettre aux départements concernés . Nous espérons que malgré cet aspect, vous avez profité de votre séjour et merci pour avoir choisi MedPlaya Santa Monica pour votre visite à Calella. Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochaine visit à Calella. Salutations, Laura Service Client

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
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Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

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Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
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Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

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- Improper use of the MedPlaya Amigo! Programme.
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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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