Reviews
Maria Esther Serrano Lleonart left a review on 14/08/2017
Playa
Aunque el hotel no tiene culpa,la playa es horrible,tiene peligro de torceduras de pie
Hotel Riudor responded to this review. View the response.
Estimada Maria Esther, Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el hotel Riudor. Esperemos darle la bienvenida de nuevo a Riudor y a nuestros Hoteles de Medplaya. Un saludo cordial, Medplaya Relaciones Públicas Benidorm
DANILO MICHEL DAVILA left a review on 08/08/2017
Estancia
Es recomendable para un verdadero descanso, tranquilo, con amabilidad y profesionalidad. Sin olvidarnos de la cercanía de la playa y los lugares de óseo . A mejorar el aforo en la piscina y las actividades programadas. Repitiéremos
Hotel Riudor responded to this review. View the response.
Estimado DANILO MICHEL, Muchas gracias por tomarse el tiempo a comentar sobre su estancia en el Riudor.Nos alegra saber que han disfrutado de sus vacaciones con nosotros, gracias por sus comentarios ya que nos ayuda mejorar. Es bueno saber que encontró la ubicación del Hotel ideal y que el trato recibido por parte del personal ha sido amable y profesional. Esperamos volver a darle la bienvenida de nuevo al hotel Riudor. Un saludo cordial,Medplaya Relaciones Publicas Benidorm
Ana cantero gomez left a review on 05/08/2017
Todo perfecto
Todo perfecto personal muy amable sobre todo en el comedor Abrahan las comida buenisima las habitaciones muy bien la ubicación muy bien volveremos a ir
Hotel Riudor responded to this review. View the response.
Estimada Ana, Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el hotel Riudor.Nos alegra mucho saber que la comida fue a su agrado, la ubicación del Hotel y la habitacion estuvieron muy bién y que el trato recibido por parte del personal fue muy amable. Esperemos darle la bienvenida de nuevo a Riudor para futuras vacaciones en Benidorm. Un saludo cordial, Medplaya Relaciones Públicas Benidorm
Rosemary left a review on 28/07/2017
1st stay at Riudor
We checked in at 22:20pm on Saturday 15th July and the male receptionist made us wait until he made a lengthy phone-call to someone to check if we had paid!!! Embarrassing!! We had all the confirmation documentation and hotel voucher printed off and had already given it to him. I had booked a Club Superior room and requested a corner room no overlooking the Black Chicken as we are aged 65 & 72 years old at time of booking in October 2016. I know from experience that requests cannot be guaranteed but as we were celebrating our anniversary while on holiday I wanted it to be special. I did check with Medplaya customer service by email 23 times and 3 days before our check in date to ask if our request was successful. On checking in there was another couple beside us waiting to check in too. I asked the receptionist if we had a corner room but he said there was none available. But 20 mins later when speaking to the couple who booked in after us they told us they got a corner room that wasnt overlooking the Black Chicken and they did not request this when they booked their holiday!! So obviously there was a corner room available as we checked in before them. The only thing I can think of to explain this is that this other couple told the receptionist, while we were checking in, that they had stayed at the hotel twice before. So maybe favouritism was the deciding factor. We paid £980 for our 9 night half board stay while they paid £888 for all-inclusive for a 10 night duration of stay. I know the cost is not under your control but this lead to even more disappointment for me. Our air-conditioning wasnt working either and the security guard checked it also. We had to go without air-conditioning for 2 nights before it was fixed and it was extremely uncomfortable . I never ever write reviews as it never resolves or benefits anyone but the first night of my holiday was spent in tears and disappointment and I got a bad impression of the Riudor and reception staff. I hope you can understand this and YES -maybe- I would try your hotel again in the future and pray I would be lucky with the same request - a corner room away from the Black Chicken!!! Sincere Regards Rosemary Tennyson Mrs
Hotel Riudor responded to this review. View the response.
Hello Rosemary, Thank you for submitting your review with regards to your recent stay at the hotel Riudor. Our aim is for all of our guests to have a fantastic time while staying here with us and we are very disappointed to learn that that was not your case. At the hotel Riudor the reception work very hard to allocate our guests as requested. If they cannot asign you the requested room on arrival they always try and change you as soon as one comes available. All of the rooms gets allocated the day before your arrival day, so the receptionist do not asign rooms during check-in. You requested a corner room overlooking the pool and were given the room next door, overlooking the pool, we are sorry that was not to your satisfaction. We apologise for the inconvenience experienced with the air conditioning not working well. We hope you will consider returning to the hotel Riudor and if you do please let us know so we can make sure you have the most enjoyable stay here with us. We hope you enjoyed our lovely Benidorm. Kind regards, Medplaya Guest Relations Benidorm
Mari carmen Albacete left a review on 24/07/2017
Agradable
En general muy bien el personal muy agradable la comida bien pero me parecio muy inglesa y el sitio bueno
Hotel Riudor responded to this review. View the response.
Estimada Mari carmen , Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el hotel Riudor.Nos alegra saber que usted encontró el sitio del Hotel a ser bueno y que el trato del personal fue agradable. Esperemos darle la bienvenida de nuevo a Riudor para futuras vacaciones. Un saludo cordial, Medplaya Relaciones Públicas Benidorm
MARCOS SANZ SANZ left a review on 18/07/2017
Muy buen hotel
Personal fantástico desayuno y cenas muy bien comida poca variedad de eleccion cerca de la playa y de bares y restaurantes
Hotel Riudor responded to this review. View the response.
Estimado Marcos, Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el Riudor.Nos alegra mucho saber que usted encontró la ubicación del Hotel ideal y que el trato del personal fue fantástico. Es bueno saber que el desayuno y la cena fueron a su agrado. Esperemos darle la bienvenida de nuevo a Riudor para futuras vacaciones. Un saludo cordial, Medplaya Relaciones Públicas Benidorm
Jessica Henshaw left a review on 17/07/2017
Great 4 night break
Me and my friend have just arrived home from a 4 night break at hotel Ruidor. We found the hotel lovely and also the staff very friendly and helpful We will definitely be booking this hotel again
Hotel Riudor responded to this review. View the response.
Hello Jessica, Many thanks for sharing your impressions with regards to your 4 nights stay here at the Riudor. We are happy to learn that you found the Hotel to be lovely with friendly and helpful staff. We look forward to welcome you back to the hotel Riudor for your Benidorm holidays. Kind regards, Medplaya Guest Relations Benidorm
Nicholas Makings left a review on 17/07/2017
Lovely
Thoroughly enjoyed our stay at the riudor, staff and communications were excellent , rooms although quite small had everything we needed, i.e. Towels, kettle, fridge and more , my only problem was not with the hotel but other guests reserving sun beds so no one else could use them and some were gone most of the day . , only had breakfast once but it was ok and plenty of choice, would definitely stay here again ... thankyou
Hotel Riudor responded to this review. View the response.
Hello Nicholas, Thank you for taking the time to comment on your stay here at the hotel Riudor. We are delighted you thoroughly enjoyed your holiday here with us. We hope we will be welcoming you back to Riudor and our Medplaya hotels. Kind regards, Medplaya Guest Relations Benidorm
PASCAL REY left a review on 12/07/2017
Correct
Bon rapport qualité prix.bonne situation Personnel accueillant et disponible.
Hotel Riudor responded to this review. View the response.
Bonjour PASCAL,Nous vous remercions d'avoir soumis votre avis en ce qui concerne votre séjour récent au Riudor.Il est encourageant d'apprendre que vous avez trouvé que l'hôtel était d'un bon rapport qualité prix avec un personnel amical.Nous espérons pouvoir vous accueillir à Riudor. Sincères amitiés,Medplaya Guest Relations Benidorm
STEPHEN JAY BARTS left a review on 27/06/2017
The best hotel in benidorm!
I, Vicky and my partner Stephen have stayed in the Riudor multiple times, twice this year already. every stay is absolutely perfect, the food is next to non and the staff are brilliant. we cannot wait to stay here again!
Hotel Riudor responded to this review. View the response.
Hello Vicky and Stephen, It is an honour to be called 'the best Hotel in Benidorm'. We thank you so much for taking the time to leave us a review with regards to your multiplied visits here at the Riudor. We are delighted to learn that you always have a perfect stay and that the food and staff are brilliant. We hope to welcome you back soon again! Kind regards, Medplaya Guest Relations Benidorm