Reviews
SINEAD HEARNE left a review on 22/05/2023
Fab hotel
We loved this hotel staff are so friendly. Cleaning staff were amazing cleaned room everyday and always greeted with a smile and hello. Food was hit and miss for us but we are very picky eaters. Entertainment was ok could be a bit better but we will defo be returning to this hotel it is a 10 out of 10 from us
Hotel Rio Park responded to this review. View the response.
Hello Sinead It is great to hear that overall you enjoyed your recent holiday with us at the Hotel Rio Park. Thank you for taking the time to share your comments with us, we do appreciate all of your feedback. We hope to be able to welcome you back again soon to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
MICHAEL VICKERS left a review on 09/05/2023
Lifts a let down
All fine at the Hotel, Food, Staff and cleanliness. The only problems was the lifts I accept at busy times they can be slow but to wait for 15 minutes for a left and get in on the 2nd floor and have to travel up to the 12th floor and then stop at every floor coming down until arriving at the food floor. On one occasion my wife who is a wheelchair user had to walk down 3 floors to go for breakfast is just not acceptable.
Hotel Rio Park responded to this review. View the response.
Hello Michael Thank you for sharing your feedback with us. We appreciate your positive remarks about the food, staff, and cleanliness of our hotel. We apologise for the inconvenience you experienced with the lifts during your stay. We understand that waiting for an extended period and having to make unnecessary stops can be frustrating, especially for guests with mobility needs. Please be assured that we take this matter seriously, and we will look into ways to improve the efficiency and responsiveness of our lifts, especially during peak times. We hope to have the opportunity to welcome you and your wife back again in the future. Kind Regards, MedPlaya Hotels Benidorm
MALCOLM JOHN HEWITT left a review on 09/05/2023
GOOD OVER BAD
SORRY TO SAY. 2022 GREAT FOOD. 2023 BAD FOOD CHOICE WAS LIMITED WAS NOT UP TO 2022.. A LOT OF FOOD WAS UNDER COOKED MEAT CHICKEN AND CHICKEN NUGGETS REMAINING MEAT WAS WELL COOKED,, ROOM FRIDGE EMPTY,NO WATER, TEA COFFE ENOUGH FOR 1 DRINK OK AFTER BUYING HOTEL WATER AT 5L 3.25 ,,, OUTSIDE HOTEL WATER 5L WAS 1 EURO....DRINKS OVERALL EXPENSIVE IN HOTEL.. OUTSIDE CHEAPER....THAT SAID HOTEL DID ENOUGH TO MAKE AN ENJOYABLE STAY.. any other issues resolved there and then ....... Note other guests stated Hotel appeared to allow Stag Hen parties. Dress code Restaurant seen to allow SKIMPY SWIM SUITS AT ANY MEAL TIME.. lots of older people A stated overall they will proberly NOT REBOOK AGAIN.. I CAN SAFELY SAY THAT MANAGEMENT STAFF TRIED TO RESOLVE ALL PROBLEMS.. TOOK RESPONSIBILTY TO DEAL WITH IT....FOR THAT WELL DONE...IVE BEEN VERY HONEST TRUTHFULL IN COMENTS MADE AND NOT TO OFFEND ANY -ONE.. A SEASONED TRAVELER SAYING AS IT IS...
Hotel Rio Park responded to this review. View the response.
Hello Malcolm Thank you for sharing your feedback regarding your recent stay at our hotel. We're sorry to hear that the food and beverage offerings did not meet your expectations, and we apologise for any inconvenience caused. We take all feedback seriously and will address the issues raised with our kitchen and food service staff. Additionally, we will review our policies on Stag Hen parties and restaurant dress codes to ensure they are being properly enforced. We appreciate your honesty and hope to have the opportunity to welcome you back in the future. Kind Regards, MedPlaya Hotels Benidorm
MARÍA TERESA GUILL LUNA left a review on 04/05/2023
Observaciones
El horario de las cenas comienza muy pronto. En general todo está dirigido al público extranjeroadulto, nada para el público familiar nacional.
Hotel Rio Park responded to this review. View the response.
Hola María Teresa Agradecemos su comentario y retroalimentación en relación a su experiencia en nuestro hotel. Lamentamos profundamente que el horario de las cenas no haya sido de su completo agrado. Nos tomamos muy en serio las opiniones y sugerencias de nuestros huéspedes, ya que nos ayudan a mejorar la calidad de nuestros servicios. Esperamos poder tener el placer de recibirla de nuevo en nuestro hotel, y ofrecerle una experiencia excepcional en todas las áreas. Saludos cordiales, Hoteles MedPlaya Benidorm
José Gaspar Sanchis Chillida left a review on 30/04/2023
Decepción
Buenos días La estancia fue muy regular nos volvimos una noche antes, elegimos este hotel porque mi hija había estado varias veces y le encantó, pero la sorpresa fue que la habitación no correspondía a la que está en las fotos de la web como habitación doble,era muy pequeña sin ningún sillón y las sillas de la terraza sin reposabrazos para estar sentados cómodos como enseña la web, las camas muy pequeñas y el baño aunque reformado pequeño, pequeño en fin nada que ver con lo que se anuncia. Fue tal la incomodidad que tuvimos que como puede comprobar dejamos perder una noche. En el espectáculo directamente hablaban inglés ni siquiera preguntaban si había algún español No creo que repitamos ni mi hija ni yo. Un saludo
Hotel Rio Park responded to this review. View the response.
Hola José Lamentamos sinceramente que su estancia en nuestro hotel no haya cumplido con sus expectativas. Hay varios tipos de habitaciones en el hotel. Las fotos de la web son correctas, la sillón es la tercera cama para cuando la habitacion la ocupan 3 personas, hay varias fotos con los diferentes diseños. Siempre estamos evaluando nuestros servicios y instalaciones teniendo en cuenta los comentarios de nuestros clientes. Esperemos que al pesar de esto disfrutaron de Benidorm y todo lo que ofrece. Saludos cordiales Hoteles MedPlaya Benidorm
Susana Gómez left a review on 24/04/2023
estancia Genial
estuvimos en Semana Santa y salimos encantados, genial con las comidas, buen trato del servicio y la piscina de fuera para el niño salió encantado. Repetiremos
Hotel Rio Park responded to this review. View the response.
Hola Susana, Muchas gracias por compartir sus pensamientos con nosotros sobre su estancia en el Hotel Rio Park. Nos alegramos que hayan pasado una estancia agradable con nosotros. Gracias por su confianza y será un placer poder darle nuevamente la bienvenida en su próxima visita a Benidorm. Saludos cordiales, MedPlaya Hoteles Benidorm
NEIL BAILEY left a review on 20/04/2023
Another excellent stay
Once again we have had an excellent time . This is the reason we keep returning to the Rio park . We have enjoyed everything from the food, the room, the entertainment and of course the lovely team of staff . We find the hotel so welcoming with the friendly staff from all departments. We look forward to seeing you all again soon
Hotel Rio Park responded to this review. View the response.
Hello Neil Thank you for choosing to return to stay with us once again at the Hotel Rio Park and for taking a moment to share your review with us. It is always a pleasure to receive good feedback about all of the services and facilities and we appreciate all of your comments. We look forward to welcoming you back again soon to the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
Jesus Rey Fernandez left a review on 19/04/2023
Volveremos
Muy muy contentos,el personal muy amables,las instalaciones estan genial al igual que la comida,sin duda volveremos
Hotel Rio Park responded to this review. View the response.
Hola Jesus, No podríamos estar mas contentos al leer sus comentarios sobre el Hotel Rio Park. Es fantástico saber que haya pasado unas vacaciones agradables con nosotros y que le haya encantado todo del hotel. Esperamos volver a verle de nuevo pronto. Saludos cordiales, Hoteles MedPlaya Benidorm
CRISTINA MUÑOZ PEREZ left a review on 18/04/2023
Perfecto
Todo perfecto, sin duda volveremos
Hotel Rio Park responded to this review. View the response.
Hola Cristina, Es un placer saber que su estancia en nuestro hotel fue perfecta. Nos complace haber cumplido con sus expectativas y brindarle una experiencia satisfactoria. Agradecemos sus comentarios y esperamos darle la bienvenida nuevamente en un futuro cercano. ¡Gracias por elegir nuestro hotel para su estancia! Saludos cordiales, Hoteles MedPlaya Benidorm
ALAN ROBERT KERR left a review on 16/04/2023
Amigos..Rio Park
The best hotel in Benidorm..The staff are fantastic with a special mention to Sharon on reception who always talks to me and asks about my wife and dog.Food is great with plenty of choice.Rooms very spacious and comfortable.Hope to return soon.
Hotel Rio Park responded to this review. View the response.
Hello Alan Thank you for your lovely comments about the Hotel Rio Park. It is great to hear that you always enjoy your stays with us and in particular the service from the staff. We look forward to welcoming you back again soon. Kind Regards, MedPlaya Hotels Benidorm