Reviews
ALEC CARROLL left a review on 27/05/2017
report on hotel
We had previously stayed at the RIUDOR and RIO PARK and were familiar with the Regente having walked past it on numerous occasions. This was our first time staying at the Regente. We did not expect any unpleasant surprises nor did we get any, We were delighted with the standard of reception staff with their courtesy, helpfulness and good humour and we would be grateful if you would make them aware of this. On the negative side we were not happy with absence of supervision at pool side,. The pool area was dominated by a noisy. loud mouthed stag party, who spoiled most peoples attempts to have a peaceful sleep ,lie or read in the sun or just to have a quiet drink. We also had to witness your pool barman, Johnny, being verbally abused on a number of occasions by these louts. At no time did we see hotel management intervene or ask them to be quiet or to improve their behaviour, they behaved badly for the duration of their stay. I would also like to draw your attention to Resort Hoppa who dropped us off down the main road leaving us to cross a busy road with luggage, walk up the road an take a right hand turn up a hill trailing heavy suitcases. This for elderly people is too much to ask after a long and tiring journey. The coach was able to drop people off at numerous hotels around the old town which meant getting in and out of narrow difficult roads and streets but did not make an easy drop at your door. A few couples that we met will not be going back to the Regente, some were recovering from heart attacks,one from a stroke and one with dementia. These people were not fit for the final bit of their journey and could have had serious consequences. I appreciate that you are not responsible for Resort Hoppa but if they are having a negative effect on your business you may wish to ask why they are doing this.
Hotel Regente responded to this review. View the response.
Hello Alec, We are very sorry to hear that you encountered some issues during your recent stay at the Regente. Your comments are important to us and we appreciate all of your feedback. Your review has been brought to the attention of the Hotel Manager and will be looked into. It is entirely up to the various Transfer companies where they decide to do their drop offs/pick ups, the Hotel has no saying in the matter. Sometimes the Transfer companies put the drop offs/pick ups for several different hotels at just the one hotel because they are somewhat near by each other and that way reduce the amount of stops they do. The Hotel Manager is in the process with the Town Hall to try and get a special drop off/pick up just outside of the Hotel and that way try and make our Hotel more interesting for the Transfer companies to use as one of their many stops they do in Benidorm. We are pleased to learn that you found the reception staff to be very helpful and that you overall had a good stay here with us. We hope this has not put you off and that we will be able to welcome you back again to the Regente. Kind regards, Medplaya Guest Relations Benidorm
Dorothy Thornton left a review on 21/05/2017
first visit
This was our first visit to this hotel but not the last. We found it to be very clean and comfortable with helpful staff. The pool area was lovely with plenty of sunbeds. We only stayed bed and breakfast but were very happy with the food
Hotel Regente responded to this review. View the response.
Hi Dorothy, Thank you for sharing your impressions of your holiday at the hotel Regente with us. We are delighted that your first visit to our hotel was a successful one and we hope to see you again in the near future! Kind regards, MedPlaya Guest Relations team
carolina romero rodriguez left a review on 18/05/2017
bastante bien
lo que destacaría del hotel es el personal tan atento y disponible y las instalaciones en general, recepción, piscina, sala de animación, comedor, buffete. Está todo perfecto. Mejoraría las habitaciones, para ser un hotel de 3 estrellas deberían de estar reformadas y las triples ser algo mayores. Por lo demás, lo recomedaría
Hotel Regente responded to this review. View the response.
Estimada Carolina, Muchas gracias por compartir sus pensamientos sobre el hotel Regente co nosotros. Nos complace saber que haya pasado unas vacaciones agradables en nuestro hotel. ¡Esperamos tener la oportunidad de darle de nuevo la bienvenida al Regente! Saludos cordiales, Equipo de Relaciones Públicas, hoteles MedPlaya
James McIlwaine left a review on 11/05/2017
4 days ok and then....
Firstly the maids were great, bar staff great, hotel clean, as usual and food always acceptable. I have stayed here 4 times before.The dining hall is run very well and Juan in reception is brilliant but...four days into our holiday we got the neighbours from hell. Loud music, door banging and loud voices. We told reception and were told they were not surprised, the guests looked rough. The first night we rang 99 they sent someone up and they told them to be quiet, that didnt last long. All night it was quiet, until 8 a.m. when the music started again, told reception again and went to breakfast and out for the day. The night before we left we got no sleep, loud voices and t.v. on from 4 a.m. until 8 a.m. Every time we went to ring 99 the noise abated. Receptions only response is to dial 99 and they write the room number on a piece of paper but these people needed dealt with. Is Medplaya policy to rely on pensioners to report unruly guests, surely when numerous reports are made they could have got the night guard to put the room on his patrol? The noise was present from the lift. They have a duty of care to provide a reasonable level of comfort to the guests and failed my wife and I. I wanted to email this privately to Medplaya but there was no reply on twitter or facebook regarding an email address. Bitterly disappointed.
Hotel Regente responded to this review. View the response.
Hello James, We are very sorry to hear that you have encountered some issues during your recent stay here at the Regente. Your comments are important to us and we appreciate your feedback. The Manager of the Hotel has been informed about this incident and it will be looked into. We are happy to read that you found the Hotel to be clean and the staff to be great, especially Juan on Reception. We hope this will not put you off to come back for a 5th visit. Kind regards, Medplaya Guest Relations Benidorm
Alison Tinkler Tinkler left a review on 07/05/2017
Fabulous value
Stayed at this hotel for a short breakbed and breakfast Breakfast was good with plenty of choice,well cooked and hot. Room was comfortable and very clean. Bar prices were also reasonable .. Staff at the hotel are exceptional,especially reception who always had a friendly word as we passed.
Hotel Regente responded to this review. View the response.
Hello Alison , Thank you for taking the time to leave a review regarding your stay here at the Regente. We are very happy to hear that you found all the services provided at the Hotel to be good value for money and the staff to be exceptional, especially the reception staff. We hope to be welcoming you back in a near future for another holiday here with us. Kind regards, Medplaya Guest Relations Benidorm
Jean Brook left a review on 04/05/2017
Benidorm break
For last five years stayed in Rio Park. This hotel is lovely and friendly, good location and would definitely stay here and recommend it to anyone, just like Rio Park.
Hotel Regente responded to this review. View the response.
Hello Jean, Thank you for your kind words regarding your stay at the Riudor. We are very happy to hear that you found the hotel to be lovely and friendly with a good location. We hope to be able to welcome you back in a near future. Kind regards, Medplaya Guest Relations Benidorm
paddy-ann white left a review on 03/05/2017
Value for money
Excellent staff. Clean hotel. Real value for money.
Hotel Regente responded to this review. View the response.
Hello paddy-ann, Thank you very much for all of your kind words regarding the hotel Regente. Our aim is to offer our guests good value for money and we are pleased to hear that we have achieved it. Hopefully we will get the chance to welcome you back in a near future. Kind regards, Medplaya Guest Relations Benidorm
robert oneill left a review on 03/05/2017
Spring break
Breakfast on day before leaving was not good.porridge too thick.scrambled egg was left too long before being replaced.
Hotel Regente responded to this review. View the response.
Hello robert, Thank you for taking the time to leave a review regarding your stay at the Regente. We are sorry to hear that the breakfast was not to your liking on your last day. We normally get very good comments regarding the food in the Hotel. We hope we will be able to welcome you back for another visit in the future. Kind regards, Medplaya Guest Relations Benidorm
OLATZ left a review on 26/04/2017
SUSPENSO EN LA ORGANIZACION DE ANIMACION
La estancia en general ha estado muy bien, pero en relación la animación hay que decir que estaba más dirigida a los ingleses que a los españoles y no me parece bien teniendo en cuenta que había mayoría de españoles y encima de edad bastante avanzada con lo cual la mayoría no entendía el ingles. En relación al mini disco lo mismo poneis a las 20:30 porque ya han cenado los ingleses y los demás niños que se fastidien porque si ibas al comedor después del minidisco no cenas ni tranquila ya que a las nueve y cuarto empiezan a recoger todo y parece que te estén presionando para acabar.
Hotel Regente responded to this review. View the response.
Estimada OLATZ, Muchas gracias por comentar sobre su estancia en el hotel Regente.La opinión de nuestros huéspedes es muy importante para nosotros ya que nos ayuda a mejorar.Nos alegra saber que haya disfrutado de sus vacaciones con nosotros y que en general tuvo una estancia muy buena. Esperamos tener la oportunidad de darle la bienvenida de nuevo al hotel Regente en un futuro próximo. Saludos cordiales, Medplaya Relaciones Publicas Benidorm
ALAN WARD left a review on 22/04/2017
positive responce
everything was top class as usual, entertainment not quite as good though, other than that really enjoyed it. Will be back later in the year. Thanks to all. Regards Alan Ward.
Hotel Regente responded to this review. View the response.
Hi Alan, We are over the moon to hear that you enjoyed yet another holiday here with us and that you found everything to be 'top class' at the Regente. We cannot wait to welcome you back again later on this year. Kind regards, Medplaya Guest Relations Benidorm