Reviews

CATHERINE PIPPARD left a review on 20/09/2017

satisfaction

Very comfortable as usual. But as I have mentioned many times, you need to put in walk in showers. My husband is now 80 years old, he has already had two falls getting out of the baths at Flamingo Oasis, as a frequent visitor to your hotel, I do always request floor one, room 14 or 17, the only rooms with a walk in shower. The number of older guests that you have, this facility is needed. As after my husbands last fall whilst climbing out of the bath, and this was in the Club Rooms, nothing has been done about this situation. As time goes on, it will not be safe to visit your hotel and this we do not want to happen.

Hotel Flamingo Oasis responded to this review. View the response.

Hello Catherine, Thank you for your comments and suggestions. We assure you that all of our guests sugggestions are looked into by the hotel management and that they are always looking for ways to improve our already great facilities. We are glad that you once again had a good holiday at the Flamingo Oasis and we hope to see you again in the near future. Kind regards, MedPlaya Guest Relations team

Frances Haggerty left a review on 15/09/2017

FAB

Great hotel and staff friendly 3rd holiday with you

Hotel Flamingo Oasis responded to this review. View the response.

Hi Frances, We are delighted that you had a good holiday with us at the Flamingo Oasis. Hopefully we will see you again in the near future! Kind regards, MedPlaya Guest Relations team

ROSA MARIA CANDAMIO GARABAN left a review on 01/09/2017

OBLIGATORIO SABER INGLES

El hotel está genial pero no para clientes españoles al menos en la temporada que fui. Además, la piscina se llena de flotadores, puedo entender que los pequeños los tengan pero no que se permita a los mayores.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Rosa Maria, Nos alegra saber que haya pasado una buena estancia con nosotros en Benidorm. Es verdad que la mayoría de nuestros huéspedes son Britanicos pero nuestra meta es que todos nuestros cliente tengan unas vacaciones fantasticas. Gracias por añadir sus comentarios sobre su estancia en el Flamingo Oasis. Saludos cordiales, Equipo de Relaciones Públicas, hoteles MedPlaya

Alberto lombana Pisador left a review on 29/08/2017

normalito

El hotel esta preparado sin duda para los ingleses, en el desayuno poca variedad, no habia cola.cao que creo imprescindible para un publico infantil, los colchones muy malos. Las personas de mantenimiento muy amables, la piscina bien, zona de juegos, pin-pong, tenis y mini golf un poco dejada pero bien.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Alberto, Muchas gracias por añadir sus comentarios sobre su estancia en el Flamingo Oasis. Nos complace saber que haya pasado una estancia agradable con nosotros aunque hay cosas que opina que podriamos mejorar. Nuestros cocineros hacen todo lo que puedan para ofrecer una gran variedad para el desayuno para el gusto de todos nuestros clientes. Pueden encontrar opciones calientes como huevos, beicon y salchichas así como cereales, tostadas, yogures y fruta y lamentamos que no estaba a su gusto. Chocolate caliente tipo Cola Cao hay en las maquinas de café. Su opinión es muy importantes para nosotros y tomamos nota de sus comentarios. Esperamos volver a verle en Benidorm y en los hoteles MedPlaya. Saludos cordiales, Equipo de Relaciones Públicas, hoteles MedPlaya

VANESSA LACERA OSUNA left a review on 23/08/2017

Sólo un fallo

Buenas instalaciones con grandes espectáculos y animación. La única pega es la falta de variedad en el buffet y demasiado enfocado a los extranjeros.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Vanessa Muchas gracias por sus comentarios sobre su estancia en el Flamingo Oasis. Su opinión es muy importante para nosotros y le mandaremos sus comentarios al gerente del hotel. Esperamos que hayan disfrutado de todo lo demás de su estancia. Saludos cordiales, Equipo de Relaciones públicas, hoteles MedPlaya

CARLOS MANUEL DA SILVA left a review on 22/08/2017

Uma boa experiência

Foi bom. A melhorar: Devia ter maior variedade de comidasempre a mesma comida ,mas preparada de forma diferente. Muito vocacionado para ingleses e pouco para espanhois e portugueses Animacão falava pouco espanhol Devia ter transporte para a praia a algumas horas. Têm vários hoteis podem dividir pelos hoteis. Não consegui colocar as crianças na animação pois não falavam espanhol Limpeza fabulosa e wi-fi nos quartos excelente. Festa da espuma Fantástico!!

Hotel Flamingo Oasis responded to this review. View the response.

Olá Carlos Obrigado pelo seu comentário sobre o Flamingo Oasis. Estamos felizes que, em geral, você gostou da sua estadia. Espero que vejamos você novamente no futuro. Atenciosamente Equipe de relações públicas, MedPlaya

JAVIER BERUETE LACUNZA left a review on 20/08/2017

Todo genial

Nuestra estancia ha sido genial, tanto de personal, como de instalaciones, el bufete muy bien, el todo incluido perfecto, el miniclub para los niños muy bien, lo único que en estas fechas seria interesante que en las actuaciones de la noche,repitieran algo en español, ya que también estamos turistas españoles, por lo demás todo genial, para repetir.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Javier Muchas gracias por sus comentarios sobre el Hotel Flamingo Oasis. Nos complace saber que haya pasado unas buenas vacaciones con nosotros. Esperamos volver a verle en Benidorm y en uno de los hoteles de la cadena MedPlaya. Saludos cordiales, Equipo de Relaciones Públicas MedPlaya

MARTA GARCIA PLIEGO left a review on 10/08/2017

Todo muy bien

Muy bien sobre todo el personal

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Marta, Nos algegra saber que tuvo una estancia agradable en el hotel Flamingo Oasis. Esperamos tener la oportunidad de darle la bienvenida de nuevo a Benidorm y los hoteles de MedPlaya en un futuro próximo. Saludos cordiales, Equipo de Relaciones Públicas MedPlaya

RAUL VILLAMON PONZ left a review on 01/08/2017

Hotel para extrangeros

El hotel está muy bien, nos pusieron en una habitación superior a precio de una normal, fue un detalle. Éramos los únicos españoles en el complejo y nos pidieron excesivas veces que nos identificasemos como clientes del hotel. La unica queja la mala educación y la suciedad de las familias inglesas, los niños muchos y muy escandalosos, en la zona de la piscina generaban mucha basura. Los ingleses dentro de la piscina con gafas de sol me parece irresponsable y peligroso.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Raúl, Muchas gracias por sus comentarios sobre su estancia en el hotel Flamingo Oasis. Nos complace sber que haya pasado una buena estancia con nosotros aunque también hay cosas que podrían mejorar. Saludos cordiales, Equipo de Relaciones Públicas, MedPlaya

Philippa Holden left a review on 17/07/2017

Flamingo oasis

Brilliant hotel visited 20th June for 2 weeks with children then 11th July me and my partner we come every year we love the place can not get any better.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Philippa, We are pleased that you enjoyed your 2 very recent stays at the Flamingo Oasis. We hope to see you again in the near future. Don't forget to apply for our loyalty card, the Amigo card, to obtain discounts or gifts in the hotels on future occasions! Kind regards, MedPlaya Guest Relations team

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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