Reviews

RAUL VILLAMON PONZ left a review on 01/08/2017

Hotel para extrangeros

El hotel está muy bien, nos pusieron en una habitación superior a precio de una normal, fue un detalle. Éramos los únicos españoles en el complejo y nos pidieron excesivas veces que nos identificasemos como clientes del hotel. La unica queja la mala educación y la suciedad de las familias inglesas, los niños muchos y muy escandalosos, en la zona de la piscina generaban mucha basura. Los ingleses dentro de la piscina con gafas de sol me parece irresponsable y peligroso.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Raúl, Muchas gracias por sus comentarios sobre su estancia en el hotel Flamingo Oasis. Nos complace sber que haya pasado una buena estancia con nosotros aunque también hay cosas que podrían mejorar. Saludos cordiales, Equipo de Relaciones Públicas, MedPlaya

Philippa Holden left a review on 17/07/2017

Flamingo oasis

Brilliant hotel visited 20th June for 2 weeks with children then 11th July me and my partner we come every year we love the place can not get any better.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Philippa, We are pleased that you enjoyed your 2 very recent stays at the Flamingo Oasis. We hope to see you again in the near future. Don't forget to apply for our loyalty card, the Amigo card, to obtain discounts or gifts in the hotels on future occasions! Kind regards, MedPlaya Guest Relations team

LUCIA GUTIERREZ MUÑIZ left a review on 10/07/2017

Animación nula para españoles.

La animación únicamente es para ingleses. Es un hotel en el que parece que los extranjeros somos los españoles. Mi hija de 7 años apenas pudo participar en ningún juego. Sólo uno de los animadores habla castellano.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Lucia, Sentimos mucho que no estuvieron contentos con la animación del hotel. Es verdad que la mayoría de nuestros clientes son Britanicos pero nuestra meta es que todos nuestros clientes tengan unas vacaciones estupendas. Muchas gracis por compartir sus pensamientos con nosotros, le enviaremos sus comentarios al gerente del hotel. Esperamos que hayan disfrutado de todo lo demás de su estancia. Saludos cordiales, Equipo de Relaciones públicas, hoteles MedPlaya

stephen morfee left a review on 04/07/2017

fantastic stay

Stayed recently for one week with our Grandchildren. Staff were very friendly food excellent a very clean hotel with lots to do. Would definitely stay again and recommend to friends

Hotel Flamingo Oasis responded to this review. View the response.

Hi Stephen, It's fantastic to read that you and your grandchildren had a great stay with us at the Flamingo Oasis. We are glad that you thought that the staff was friendly and the food excellent. Hopefully we will see you soon again! Kind regards, MedPlaya Guest Relations team

Malcolm Weir left a review on 28/06/2017

Excellent stay

Wonderful time well be back

Hotel Flamingo Oasis responded to this review. View the response.

Hi Malcolm, We are glad that you had a great time with us at the Flamingo Oasis. We hope to see you soon again! Kind regards, MedPlaya Guest Relations team

DOROTHY NEAD left a review on 10/06/2017

nte

veygoodserviceallroundstaffalwayescheerfulllovelyfood

Hotel Flamingo Oasis responded to this review. View the response.

Hello Dorothy It is great to know that you enjoyed all of the services and facilities available at the Hotel Flamingo Oasis. We hope you see you again in the future. Kind Regards MedPlaya, Guest Relations Team

GLYN BAKER left a review on 09/06/2017

Group Family Holiday

Our 1 week stay was an extended family holiday with 26 in total aging from 16 months to late 50s. There was always something to do for all ages and the choice of food in the restaurant was one of the best ive stayed in for an all inclusive. The the check in was very easy and a nice surprise to find my group of 6 had been given a free upgrade to a Club class room which excellent with luxury loungers on the balcony , very large comfortable beds and the safe was free . Not sure if this was because we booked direct though Med Playa? A little crowded around the pool but you could always get a bed. The bar service was also very efficient with very quick service. Overall i would give it a 910

Hotel Flamingo Oasis responded to this review. View the response.

Hello Glyn We are very happy to hear that you all enjoyed your time with us at the Hotel Flamingo Oasis and that there was something for everyone. Hopefully we will see you all again in the future. Kind Regards MedPlaya, Guest Relations Team

Jeffers left a review on 31/05/2017

Fantastic again!!!

3rd time at flamingo oasis with all our extended family and can not fault again. Hopefully same rooms again for may 2018.

Hotel Flamingo Oasis responded to this review. View the response.

Hi, We are delighted that you had a good holiday with us at the Flamingo Oasis. Let us know the dates you will be arriving and your room request and we will do our best to try to accommodate it. We look forward to seeing you all again in 2018! Kind regards, MedPlaya Guest Relations team

John Stewart left a review on 29/05/2017

Holiday 20 May

Hotel was excellent in terms of facilities, service food and entertainment. Major drawback preventing us from returning is the amount of children running wild. Maybe time of year, but certainly hundreds of them . minor complaint is that there are no tables around pool, only flat beds. We like to sit with a drink under a parasol. Okay if you`re happy to lie down .Apparently they used to have this facility. Apart from that could not find a single fault with the hotel itself. went all inclusive and never queued for drinks at any time. Food was best we`ve ever had in Benidorm.Would certainly recommend hotel, if you`re okay with lots of kids. I do like kids, just not so many!

Hotel Flamingo Oasis responded to this review. View the response.

Hi John, Thank you for your comments on your stay att the Flamingo Oasis. We are glad that you had a pleasant holiday with us although you found there to be too many children about for your liking. During the winter months there are mostly couples in the hotel but during school holidays the hotel fills up with families. We want all of our guests to have a great holiday so we try to provide some Adults only areas as well such as the Piano bar and an Adults only sunbathing area. Your feedback is important to us and we will forward your comments on to the hotel manager. It's lovely to hear that the food served was the best you have had in Benidorm! We hope to see you again in the near future! Kind regards, MedPlaya Guest Relations team

Andrew Riley left a review on 18/05/2017

Family holiday

Hotel was perfect except the pool was a bit too cold !!

Hotel Flamingo Oasis responded to this review. View the response.

Hi Andrew, We are delighted that you had a good holiday with us at the Flamingo Osis. We hope to see you soon again! Kind regards, MedPlaya Guest Relations team

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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