Reviews

AILISH MCKAY left a review on 24/02/2018

A great place to stay

My sister and I with my daughter 12yrs stayed here in February 2018 on a all inclusive package. We have all concluded that we would find it hard to find fault with anything in this hotel. We had a fabulous stay- great accommodation, beautiful food, with drink and entertainment in abundance. We would highly recommend this hotel to anybody looking for a great holiday in Benidorm, Staff were so pleasant and accommodating , especially Olga on reception, who I would say, went that extra mile for guests. Very near all amenities in Benidorm too. We will definitely be returning...

Hotel Flamingo Oasis responded to this review. View the response.

Hi Ailish, Many thanks for your kind comments! We are delighted that the Flamingo Oasis ticked all the boxes for you. We look forward to seeing you again! Kind regards, MedPlaya Guest Relations team

April Butcher left a review on 22/02/2018

Great break

Food excellent. Room excellent. Plenty for everyone to do. Would return. Thanks

Hotel Flamingo Oasis responded to this review. View the response.

Hi April, Thank you for your comments with regards to your stay at the Flamingo Oasis. We are pleased that you had a good holiday and we hope to see you again in the near future. Kind regards, MedPlaya Guest Relations team

Derek G Neilson left a review on 21/02/2018

Returning guests

Booked again for Feb 2019 - says it all

Hotel Flamingo Oasis responded to this review. View the response.

Hi Derek, We are delighted that you enjoyed your stay at the Flamingo Oasis and we look forward to seeing you again next year! Kind regards, MedPlaya Guest Relations team

julie rodger left a review on 19/02/2018

family holiday

love love love this place

Hotel Flamingo Oasis responded to this review. View the response.

Hi Julie, We are pleased that you had an enjoyable stay with us at the Flamingo Oasis. We look forward to seeing you again! Kind regards, MedPlaya Guest Relations team

MAIDER LOBO ALLENDE left a review on 19/02/2018

Estupendo!

Somos una pareja joven y hemos quedado encantados y por supuesto repetirenos

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Maider, Nos complace saber que tuvieron un buena estancia en el Flamingo Oasis esperamos volver a verles de vuelta pronto. Saludos cordiales, equipo de Relaciones Públicas hoteles MedPlaya

ANTONIO JOSE HERNANDEZ PRIETO left a review on 16/02/2018

Todo en ingles

Todo está configurado para el turista inglés la animación toda en inglés

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Antonio José, Gracias por sus comentarios sobre su estancia en el Flamingo Oasis. Nos complace saber que estuvo contento con su estancia con nosotros. Es verdad que la mayoría de nuestros huéspedes son Británicos pero nuestra meta es que todos nuestros clientes tengan unas buenas vacaciones con nosotros y pasaremos sus comentarios al gerente del hotel asi como al jefe de animación. Esperamos tener la oportunidad de volver a verle en Benidorm y en los hoteles de MedPlaya. Saludos cordiales, Equipo de Relaciones Públicas hoteles MedPlaya

Andrew Simm left a review on 12/02/2018

Excellent

Nothing was too much trouble, the staff were great from the reception staff to the bar staff to the restaurant staff, absolute 1st class. This is the first time we have stayed in a medplaya hotel, but will NOT be the last, we booked direct and received a 1st rate service. They did not have the 2 cots in the rooms as requested, but this was done within 5 minutes of asking at reception. we also arrived early at the hotel, and they allowed us in to the rooms straight away, and also directed us straight down for lunch, the service and the atmosphere made you feel very welcome. The food was always plentiful in choice, and very nice. Thanks for a very nice family stay, would recommend to anyone and everyone

Hotel Flamingo Oasis responded to this review. View the response.

Hi Andrew, Thank you for choosing the Flamingo Oasis for your Benidorm holiday. We could not be happier to know that you had a great stay with us and that you were happy with the service received in the hotel. We look forward to seeing you again in Benidorm and at the MedPlaya hotels! Kind regards, MedPlaya Guest Relations team

Laurence Defelice left a review on 11/02/2018

Great Hotel

Great hotel,been coming here for at least ten years except once when we went the the newly opened Magic Natura for my grandsons16th, couldnt wait to be back at the Flamingo. If you find an Hotel that ticks all your boxes why change? p.s. the wine in the hotel is fantastic!

Hotel Flamingo Oasis responded to this review. View the response.

Hi Laurence, Thank you so much for your kind words. We are delighted that the Flamingo Oasis ticks all the boxes for you. We look forward to seeing you again! Kind regards, MedPlaya Guest Relations team

CATHERINE MAIN left a review on 08/02/2018

Fab Holiday

WE STAYED FOR 5 DAYS IN THIS HOTEL WITH 8 FRIENDS. FOOD AND DRINK WAS GOOD , BEDROOMS WERE SPOTLESS CLEAN , I WOULD RECOMMEND THIS HOTEL .

Hotel Flamingo Oasis responded to this review. View the response.

Hello Catherine, It's lovely to know that you had a good holiday at the Flamingo Oasis. We hope to see you again in the future! Kind regards, MedPlaya Guest Relations team

James McCabe left a review on 07/02/2018

Lovely!

Really enjoyed stay, staff pleasant polite and friendly. Clean, and room cleaned and towels changed daily for 2 week stay. 1 star deducted from comfort as kettle and tea making facilities in room would have been nice, also the smoking of ecigs vaps inside the bars was not welcomed. Why do smokers go outside but people think it is okay to smoke these inside? Location and facilities brill, food had massive choice and variety.

Hotel Flamingo Oasis responded to this review. View the response.

Hi James, Many thanks for your comments with regards to your stay at the Flamingo Oasis. Your feedback is of the utmost importance to us as it helps us to improve and your comments have been forwarded on to the hotel management. We are pleased that you had an enjoyable stay and we hope to see you again in the near future! Kind regards, MedPlaya Guest Relations team

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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6 17002 - (Girona) - Gerona.
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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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