Reviews

PAULA VALENTE left a review on 27/09/2021

Excelente

5 dias espetaculares com tudo incluído, comida e bebida boa e variada, staff super simpático, muito limpo e camas bastante confortáveis. A porta do wc do nosso quarto estava estragada por baixo e no teto havia bolores de humidade, pequenos pormenores que deviam ser vistos e reparados de resto tudo bom, pensamos lá voltar. obrigada a todos por terem contribuído para umas boas férias.

Hotel Flamingo Oasis responded to this review. View the response.

Cara Paula,Muito obrigado por deixar seus comentários.É encorajador saber que você teve férias muito agradáveis conosco.Esperamos que você volte a Benidorm e ao Oásis Flamingo em ocasiões futuras. Atenciosamente, Hoteles MedPlaya Benidorm

Patricia Piñera Pérez left a review on 27/09/2021

Muy bien todo.

Me ha gustado mucho el hotel. Mis hijos no querían salir de el. Nos han encantado las actividades y las instalaciones. Todo el personal era muy atento y amable. Tengo que destacar el talento natural del animador Juan. Era un no parar de reír con él. El bufé explendido. Muy bariado y todo muy rico. En general una estancia inolvidable. Gracias.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Patricia, Es fantástico leer que haya pasado unas buenas vacaciones en el hotel Flamingo Oasis. Es alentador saber que estuvo contenta con el buffet, las instalaciones y la animación. Muchas gracias por escribir su reseña. Saludos cordiales, Hoteles MedPlaya Benidorm

Verónica Fernández Franco left a review on 26/09/2021

Ascenso para Juan animación y Javi camarero

En generar ha estado todo muy bien, pero sobrerodo destacar a estos dos trabajadores Juan y Javierque hicieron que nuestra estancia fuera inmejorable. Por lo demás el hotel muy bien , la comida correcta, la animación entretenida y una ubicación bastante buena.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Veronica, Gracias por compartir sus pensamientos con nosotros sobre su estadía en el hotel Flamingo Oasis. Nos alegra que haya pasado una buena estancia y es fantástico leer que estuvo especialmente contenta con el trato de Juan y Javier. Esperamos poder darle de nuevo la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

Neil Stormont left a review on 25/09/2021

Not as good as past visits.

Disappointed in food and entertainmentNon existent.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Neil, We are daisppointed to read that you were not happy with the food and the entertainment. We try to offer something for everyone and we would have liked to know why you were not happy. Thank you for leaving your comments. Kind regards, MedPlaya Hotels Benidorm

SHAUN ASHLEY ELSE left a review on 25/09/2021

Flamingo

Hi, I have been coming to the flamingo for over ten years and this was by far our worst stay. Staff where great and rooms clean but the entertainment was terrible and food not much better. These 2 areas need seeing to urgebtly

Hotel Flamingo Oasis responded to this review. View the response.

Hi Shaun, We are sad to learn that you were not as happy this time as you have been on previous occasions. Our guests feedback is of the utmost importance to us and we would have liked to know why you were not happy with the entertainment and the food. Hopefully we will see you again. Kind regards, MedPlaya Hotels Benidorm

Victoriano Alcocer Saez left a review on 22/09/2021

Hotel suficiente para unas buenas vacaciones

En general el hotel está bien. Mucha limpieza y muy entretenido, puedes siempre tomar algo a cualquier hora con todo incluido. Volveré

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Victoriano, Es alentador leer que ha pasado una estancia agradable con nosotros en el hotel Flamingo Oasis. Muchas gracias por dejar su reseña. Esperamos volver a verle de nuevo en un futuro cercano. Saludos cordiales, Hoteles MedPlaya Benidorm

Cristina Otos left a review on 22/09/2021

UN 10

Hemos pasado unos dias maravillosos. El hotel lo tiene todo y lo mejor su personal, son buenisima gente y muy profesionales. Siempre nos quedara Benidorm y el Flamingo.

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Cristina, Muchas gracias por sus amables palabras. Es fantástico leer que haya pasado una estancia maravillosa con nosotros. Saludos cordiales, Hoteles MedPlaya Benidorm

DAVID TAYLOR left a review on 21/09/2021

Anniversary break

Great stay again.

Hotel Flamingo Oasis responded to this review. View the response.

Hi David, Thank you for again choosing the Flamingo Oasis for your holiday. We are delighted that you had a good stay and we hope to see you again soon. Kind regards, MedPlaya Hotels Benidorm

Francisco jose Cortes garcia left a review on 21/09/2021

Instalaciones

Muy buen hotel con grandes instalaciones

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Francisco José, Nos complace que estuvo contento con su estancia en el hotel Flamingo Oasis. Muchas gracias por dejar sus comentarios. Saludos cordiales, Hoteles MedPlaya Benidorm

Kelly Kooistra left a review on 20/09/2021

Flamingo Oasis

Zeer mooie schoon hotel. Goede faciliteiten en geweldig locatie

Hotel Flamingo Oasis responded to this review. View the response.

Hoi Kelly,Bedankt voor het achterlaten van uw opmerkingen over uw verblijf in hotel Flamingo Oasis. We zijn blij dat je een goed verblijf bij ons hebt gehad en we hopen je weer te zien. Met vriendelijke groeten, MedPlaya Hotels Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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