Reviews

FRANCISCO SOUSA MARTINEZ DE PINILLOS left a review on 07/08/2019

Como en casa

Ya llevamos mas de 10 años viniendo y si Dios quiere estaremos el año que viene Hemos venido cuando no teniamos hijos y ahora que tenemos nuestra peque y estamos muy contentos Un único aspecto que creo que deberían de tener en cuenta es el hecho de no recortar los bingos ya que todos los años eran de lunes a domingo y este año era solo 3 días a la semana y la publicidad y regalitos era algo corto por ejemplo la revista de medi se agoto casi al tiempo de llegar. De todos modos estamos contentos en general y muy satisfechos.

Hotel Alba Beach responded to this review. View the response.

¡Hola Francisco! Muchas gracias por su magnífica valoración. Estaremos encantados de volver a recibirles el próximo año. Un saludo de todo el equipo de MedPlaya Balmoral :)

FRUCTUOSO JOSÉ JIMÉNEZ POVEDANO left a review on 07/08/2019

Todo genial

Muy contentos con el hotel, volveremos

Hotel Alba Beach responded to this review. View the response.

Estimado Fructuoso: Agradecerle de corazon la excelente valoración que hace de nuestros servicios y personal. Me alegro sinceramente de haber sido capaces de cumplir sus expectativas y que hayan tenido una fabulosa experiencia. Un saludo y hasta pronto, Laura

EVA MARIA GARCIE VOZMEDIANO left a review on 05/08/2019

Calidad precio de lo mejor

El hotel esta bien y limpio, la comida tienes variedad por lo que se paga esta muy bien, la ubicacion perfecta y sobre todo la gente que trabaja alli lo mejor para una estancia agradable yo probablemente repita

Hotel Alba Beach responded to this review. View the response.

Hola Eva María: Queríamos agradecerle su buena puntuación para nuestro establecimiento. Nos alegramos mucho de que esté satisfecha con la experiencia y esperamos de verdad que vuelva a visitarnos muy pronto. Saludos.

santiago Garcia left a review on 04/08/2019

Guu

En general muy bien, el personal muy atentento , facilitando la custodia de las maletas , el pago , etc.Muchas personas atentas a los clientes en el comedor,en limpeza , en animación y el detalle de un dia a la semana hacerlo especial, unico lo pequeño que era el baño y la calle de la entrada que estaba llena de contenedores de basura

Hotel Alba Beach responded to this review. View the response.

Hola Santiago: Gracias por el tiempo que ha dedicado en compartir su experiencia con nosotros. Nos alegra saber que tanto el personal como la limpieza han sido de su agrado. Si desea visitarnos de nuevo, para nosotros será un placer recibirle. Saludos cordiales;

CARMEN MARIA GARCIA BLANCO left a review on 02/08/2019

Bien

Me ha gustado mucho la estancia en este hotel, mucha variedad de comida en el buffet, el personal muy amable, la limpieza regular hubo un día que no nos limpiaron la habitación la piscina grande y muy bien el recinto de la piscina y los animadores fantásticos

Hotel Alba Beach responded to this review. View the response.

Hola Carmen María: Muchas gracias por su comentario y por su visita a nuestro establecimiento. Agradecemos mucho sus cumplidos para el servicio, la piscina y el buffet. esperamos volver a saludarles en su próxima visita a la Costa del Sol. Saludos,

MARIA JOSEFA GRANDE ESCRIBANO left a review on 31/07/2019

semana estupenda

una semana en el balmoral, que a sido estupenda y relajante con la playa muy cerquita y personal muy amable, buena comida ,limpio y para los mas animados , un estupendo grupo de animación, volveremos sin duda.

Hotel Alba Beach responded to this review. View the response.

Hola María Josefa: Agradecerle de corazón la excelente valoracion que hace de nuestros servicios e instalaciones y personal. Nos encantaría poder darles la bienvenida en otra ocasión. Saludos,

PATRICIA ROMERO ELVIRA left a review on 28/07/2019

Opinion personal

Hotel muy bien situado buena calidad precio merece mas estrellas. Sin duda volveremos

Hotel Alba Beach responded to this review. View the response.

Estimada Patricia: Gracias por tomarse el tiempo para darnos su opinión. Nos alegra mucho que haya podido disfrutar de su estancia y esperamos que visitarnos en otra ocasión. Saludos,

Antonio Fuentes Rodriguez left a review on 25/07/2019

HOTEL RECOMENDADO PARA VIAJE EN FAMILIA POR SU UBICACIÓN

Durante la estancia en el Hotel Balmoral de Benalmádena ha sido muy buena, bien ubicado el hotel y cerca de la playa. Para ser un hotel de 2 estrellas, la comida y servicios muy bien. Se lo recomendaré a familiares y amigos. Gracias.

Hotel Alba Beach responded to this review. View the response.

Estimado Antonio: Muchas gracias por su comentario y por su visita a nuestro establecimiento. Agradecemos mucho sus cumplidos, nos honra con su máxima puntuación. Si desean volver a visitarnos, para nosotros será un placer recibirles. Un cordial saludo de todo el equipo del Hotel MedPlaya Balmoral.

MARIA JOSE SOLA GARCIA left a review on 25/07/2019

HOTEL AJUSTADO A SU PRECIO

Hotel que ya tiene una edad, pero es cómodo, está cerca de autobuses, playa, etc. La comida estaba buena. La cama cómoda. A la habitación sólo le faltaba una pequeña nevera. Hemos estado muy agusto. El personal muy agradable.

Hotel Alba Beach responded to this review. View the response.

Hola María José: Muchas gracias por compartir sus amables comentarios. Esperamos volver a saludarles en sus próximas vacaciones en Benalmádena. Saludos,

BARTOLOME GOMEZ SEVILLA left a review on 23/07/2019

vacaciones

Trato del personal muy bueno

Hotel Alba Beach responded to this review. View the response.

Muchísimas gracias por su amable comentario Bartolomé. Un saludo y hasta pronto,

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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