Reviews

NOEL CASEY left a review on 18/09/2019

paradise

this hotel is a gem its locationfood qualitycleanlinesssunset rooms are therophy with the view and sound of the waves i just love i have holidayed in this hotel since 2012 and would not go anywhere else.stayed there in june and sept this year and the quality never slips .one suggestion i would make is to fresh in up the baggage room and put in a wash hand basin so people could have awash and change of clothing .looking foreword to 2020 with the help of god

NOEL CASEY left a review on 18/09/2019

paradise

this hotel is a gem its locationfood qualitycleanlinesssunset rooms are therophy with the view and sound of the waves i just love i have holidayed in this hotel since 2012 and would not go anywhere else.stayed there in june and sept this year and the quality never slips .one suggestion i would make is to fresh in up the baggage room and put in a wash hand basin so people could have awash and change of clothing .looking foreword to 2020 with the help of god

Hotel Alba Beach responded to this review. View the response.

Dear Noel, Thank you for your nice words and your fantastic score. We really appreciate your satisfaction with the hotel and with the staff. I personally will share your friendly comments with our reception staff. All they are doing hard work in order to distinguish your holidays with other ones, our staff make the Hotel Balmoral different. Thank you so much for taking time to share your feedback with us and we hope to welcome you once again. Best regards,

Irina Mihaela Nicolescu left a review on 16/09/2019

Excellent hotel, at least 3 stars.

A hotel situated almost in frontline, very close to the beach. We stayed on the 6th floor with street view, very convenient if you don’t want sun in the afternoon in the balcony -it gets very hot in the summer time. Also quiet, no noise from the pool. Spotlessly clean with very comfortable beds. The rooms are cleaned every day and towels are changed daily. Also bedding is changed several times a week. Everybody, the cleaners, the restaurant people worked really hard. Good food. You always have option to choose from various meat dishes and fish in each service. Also a lot of entries and desserts, fruit and sweets. Good WiFi. 3 Euroday for the safe key plus 10 Euro deposit. 7 euroday for a minibar, 70 Euro for 2 weeks. Thank you MedPlaya.

Hotel Alba Beach responded to this review. View the response.

Dear Irina, We do really appreciate your good reviews and positive comments. Your opinion about our staff, cleaning, and services make us keep on working on the right way. Thank you very much for choosing us, we hope to see you again very soon. Kindest regards, Laura

Anabel Rodriguez Macias left a review on 10/09/2019

Vacaciones

Inmejorable, lo recomendaré y volveré

Hotel Alba Beach responded to this review. View the response.

Estimada Anabel: Queríamos agradecerle su excelente puntuación para nuestro establecimiento. Nos alegramos mucho de que esté satisfecha con la experiencia. Gracias por elegirnos, nos sería un gran placer volver a saludarles de nuevo. Saludos cordiales,

LUCIA MARTINEZ PEÑO left a review on 06/09/2019

Vacaciones

Muy buen hotel he ido dos veces y no me impotaria repetir lo recomiendo.

Hotel Alba Beach responded to this review. View the response.

Hola Lucía: Muchas gracias por su estupenda valoración. Esperamos que hayan pasado unas vacaciones formidables y si desean volver a visitarnos, para nosotros será un verdadero placer recibirles. Saludos cordiales,

PABLO LOPEZ LOPEZ left a review on 04/09/2019

Vacaciones en familia

Mis vacaciones fueron cortitas pero la verdad que muy agusto, me preocupaba mi bebe pero la verdad que quede encantada, la habitacion se ve un pelin antigua pero limpia y el cuarto de baño se ve q esta reformado y esta genial, la comida buena aunq poca variedad pero buena calidad, el personal super encantada son super amables y su ubicacion es fantastica, si volviera a benalmadena repetiria en vuestra cadena de hotels.

Hotel Alba Beach responded to this review. View the response.

Hola Pablo: Muchas gracias por compartir su opinión sobre sus vacaciones en nuestro hotel. Los menús de nuestro Buffet están diseñados para que haya una variedad de platos semanal, es decir, normalmente no se repite ningún plato la misma semana (a excepción de guarniciones y crudités). Nos encantaría poder darles la bienvenida de nuevo en el futuro. Un saludo,

MARIO CARRALERO GUTIERREZ left a review on 03/09/2019

TODO PERFECTO

TODO PERFECTO RESPECTO AL HOTEL. TODO MUY LIMPIO Y CUIDADO , LOS EMPLEADOS MUY ATENTOS Y SERVICIALES, LA COMIDA MUY BUENA Y MUY RICA. EL DETALLE DE LA BOTELLA DE VINO FUE UN DETALLE QUE POCOS HOTELES HACEN.!!GRACIAS POR ELLO!! !!VOLVEREMOS!!

Hotel Alba Beach responded to this review. View the response.

Estimado Mario: Le agradecemos de corazón la excelente valoración que hace de nuestros servicios e instalaciones y personal. Me alegro sinceramente de haber sido capaces de cumplir sus expectativas y que hayan tenido una fabulosa experiencia. Un afectuoso saludo,

ANASTASIO MUÑOZ CHICO left a review on 02/09/2019

Repetimos por segundo año

El único comentario desfavorable es que la semana que hemos estado en el hotel se ha pasado muy rápidamente, por todo lo demás genial, seguir así todos hacéis un gran equipo. Muchas gracias

Hotel Alba Beach responded to this review. View the response.

Hola Anastasio: Muchísimas gracias por sus magníficas palabras hacia nuestro hotel. Nos complace enormemente saber que han disfrutado de sus vacaciones y nos encantaría poder darles la bienvenida en otra ocasión. Un saludo,

jose burguillos left a review on 30/08/2019

Vacaciones

Excelente hotel buena atención,comida,ubicación Animación todo en general

Hotel Alba Beach responded to this review. View the response.

Hola José: Nos alegra mucho escuchar que han pasado unos días muy agradables en el Hotel Balmoral. Intentamos que todos nuestros clientes pasen unos días maravillosos en nuestro hotel, con buena atención, animación divertida y buena comida y en su caso parece que lo hemos conseguido, lo que personalmente me alegra muchísimo. Gracias por habernos elegido para pasar sus vacaciones y esperamos volver a saludarles en su próxima visita a Benalmádena. Saludos,

VANESA SANTOS ALCON left a review on 30/08/2019

Espectacular

Una estancia estupenda, magníficas vistas, trato adecuado, buenas instalaciones, buena limpieza y comida excelente!!

Hotel Alba Beach responded to this review. View the response.

Estimada Vanesa: Agradecemos su excelente valoración y los buenos comentarios que nos ha dejado y esperamos que puedan volver a visitarnos en el futuro. Saludos,

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

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- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not aplicable to non-refundable, or prepaid reservations.

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Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

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- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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