If you discover a price difference after booking with us, you can fill out our complaint form within 24 hours of confirming your reservation, stating where and when you found the lower price. If the conditions match, we will adjust your booking.

Please note that this guarantee does not apply to non-refundable or long-stay bookings.

Conditions:

To request a price match:

• You must have a confirmed reservation through our website and find a lower price within the next 24 hours.
• The conditions of your reservation must be identical, including the hotel, dates, room type, number of people, meal plan, and booking conditions.
• Complete the complaint form or send us a screenshot. We will confirm the booking with the new price.

Please note that this guarantee does not apply to tour operator prices or senior tourism programs, which already have special rates or specific conditions. We are here to ensure you get the best deal on MedPlaya.com.